RepairClinic.comReviews of repairclinic.com

The only good thing about this company is that the tasks are very easy and can be done quickly. So, if you only want a consistent, subpar paycheck for minimal effort, then this company is for you. But if you want a better salary and long-term career growth and advancement, then you'll better off working on another company because this one does not offer any of that. If only the jobs weren't too easy, I don't think anyone would want here longer than a few months.

Ordered a replacement gas burner for my cook top, and also needed 2 torx screws for it. The burner was fine, but they sent me 2 tiny screws that were way too short and would not work because the head was too large and unable to get a wrench on it. Not to mention, they charged me just under $20 for the two tiny screws, the screw on the left is what they sent. The screws they sent probably cost $0.25. I realize I over paid but thought the original installed screws may be hard to find elsewhere. To top it all off, they require me to pay to return the 2 tiny screws before they will refund my money. I used Repair Clinic a lot in the past but this is the last straw, never again. PS, it cost more to return the screws than they were actually worth. Stupid Return Policy.

I entered my serial number into their site and searched for a gasket retainer for my fridge. I ordered the part that came up in the search and when it arrived it was the wrong part. I reached out to their customer service only to be told I ordered the wrong part and the only thing I could do is ship it back at my cost for a refund. I put it back in their packaging and took it to FedEx and while it only cost them $10 to ship to me, not having a FedEx account it will cost me $60 to ship back. The part was only $42.

They made a mistake and sent me the wrong part and I had to pay for return shipping, out $28.00 this is wrong.

I don't even know where to begin. I wouldn't even give them one star, but you have to push one. This company has ripped me off. I have been patient and did everything they said. I've been sitting here 4 weeks with no washer. They said the part, I received was the right part. My washer is 10 years old. They have replaced the part, with a new part but with my washer being older there should have been another part that they replace that should have gone with it that was changed at the same time. So, my washer sat up higher and without also changing the machine tub support along with a clutch and it tore up some of the plastic on my tub. It spun really fast. They are blaming it on the manufacture which would be LG. Today I decided to do some investigating and LG said that my original part was still available. That when you go onto repairclinic.com my model number goes right to a clutch they say I am to use. But in using it without a new tub support which they don't tell you, you need because your machines tub will sit up a little higher and cause damage. I did go to repairclinic.com and put in an old part number and it comes up. So why did they not give you two choices? They won't take the part they sold me back. I am stuck. I paid 150.00. Now I have to go by another part that I don't need because of their mistake. I refuse to buy it from them. I will never buy another thing from them.

They sent me a part that didn't fit in my refrigerator. I contacted them about the issue, and they assured me I'd get a refund if I sent the part back at my own expense. So I packaged it up back in the original box with the original protective padding and sent it to them, at my own expense. A few days later, I got an email with photos claiming the part was "damaged in shipping". The photos showed a small rigid tab of plastic that had been snapped off of the electrical plug. They told me to file a carrier insurance claim if I wanted to be compensated. I have attached the photo they sent me so you can judge for yourself. Somehow, the part was able to make it all the way to me without any issue, but in the same box with the same padding, it managed to break on its way back to RepairClinic.com. After several weeks of assertive emails, I finally managed to get them to ship it back to me, again at my own expense. They put it back in the same box, with the same padding, and MAGICALLY, there was no further damage to the part when I received it. I'm absolutely convinced that this damage did not happen in shipping, and I'm not about to commit insurance fraud with the US Postal Service just so RepairClinic.com doesn't have to honor their refund policy. At a time when a lot of us are trying to save money by doing our own repair work, these guys are taking advantage of honest people. They are scam artists. Don't take my word for it. Read the rest of the reviews.

Would give 0/5 stars. Ordered 2 parts to replace fan motor in my HVAC. One arrived broken, and the other was an incorrect part that would not physically fit on my unit. I tried to return both but they only refunded the broken part, not the incorrect part, because it had been opened and taken out of the box to install, only to find out it was in no way the correct part. How are you supposed to know this company sent the incorrect part unless the package is open?! Now they have the (likely fully functioning, but incorrect for my unit) motor, AND the money I paid for it, and I am also out the money it took to ship it back to them (also on your dime if anything is wrong!). This is absolutely a predatory business, do not buy. I will report them as a scam and I wish I had read these reviews before purchasing. I will be filing a chargeback with my CC company and a complaint with the BBB. Their customer service is absolutely rude and horrible, and expect to wait for an hour no matter what option you choose. Again: do not buy from RepairClinic.com!

worst customer service I've seen - place and order and the adress is wrong (not me that enter that adress your system did) and I chat to have it fix to be told that it is ship nothing we can do to go at the adress to pick it up - guess what it a non existing adress - this is total BS there is always something that can be done I own an ecommerce company and we do it every day - but we have TOP NOTCH customer service i guess it's not givin to everyone - I'll be sure to call my credit card to get refund as it is YOUR responsability until the goods is in my hand. To top that the person on the chat told me in their words figure it out and was not answering any of my question - NEVER BUY THERE!!!!