RepairClinic.comReviews of repairclinic.com

I ordered a replacement part form my washing machine from RepairCLinic.com, and while it arrived quickly, I was disappointed to find it was of low quality. Upon contacting customer service, an initial representative assured me of a warranty and a refund, but when I requested to speak to a supervisor, they evaded my request. Subsequent attempts to reach the supervisor were met with unavailability and unanswered messages. On the third try, the supervisor was unhelpful, dismissive, and even hung up on me when I tried to explain my concerns, ultimately refusing to acknowledge the defective part.

I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!

Never ever trust this awful company and its HORRIBLE MANAGEMENT!! Don't make the same mistake that I did, which is trusting this company with my orders. It turns out that it has one of the most rude and disrespectful customer service representatives, and the overall service of the company is poor as well.

Horrible customer service. I paid for two day shipping and it is taking four days to get here (Sunday and holiday are other two days). I have sent emails twice and all I get is there is a holiday. They are paying for ground shipping and charging me for two day shipping. I’m going to get proof from UPS and get a refund from my credit card company. DO NOT MAKE MY MISTAKE ANS PURCHASE FROM THIS COMPANY. I wonder if the part will even work when I get it.

I finally received a backordered circuit control board today that cost $136.00. - Not only an expensive part, but very fragile as well. - The large shipping box had plenty of packing material, but was all placed on top of circuit board which was only in a plastic bag + not padded. - This left the part exposed on the bottom of box + unprotected. - I called + agent didn't seem to care at all RE: my concern. - I was put on hold for a supervisor who never answered. - I hope my part works OK, but if not + once installed is non returnable. - Will not use RepairClinic again as they don't seem to own what they do, in my opinion.

The employees and amangers here are horrible! I spoke to disrespectful and rude employees, so I requested to speak to a manager. But it turns out that the manager was even more rude!! The company provides awful service, but its customer service is even worse. I don't recommend this company at all.

Purchased an AC Start-Run Capacitor and received it with 20 dents, several were of major depth. It was shipped in this condition since packaging was sound. Appears someone rolled it down a stairway. Shameful they would ship a product in this condition. How old is it? How was it so mishandled? I'm aware that it may not impact function, but it could limit useful life. Last time buy from RepairClinic.com.

The customer service agent likes to argue with the customer and it was a rude, horrible, and insane experience! it definitely was unprofessional and disrespectful and I call on the managers to train your agents properly before allowing them to work with the customers!