RentReporters helps renters build credit by reporting their on-time rent payments to the major credit bureaus. Our mission is to ensure renters get credit for the payments they make every month - creating access to better financial opportunities.
RentReporters (rentreporters.com) has 96 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
rentreporters.com
Website
rentreporters.com
Category
Investments & Wealth
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Misleading information all through the process, they don't answer the phone. they disconnect from the chats. Worst service. Tey said they reported to my all three bureaus and Equifax said they don't participate with Rent reporters.
Response from RentReportersNov 5, 2025
Hi there,
We are disappointed to hear about your experience. Unfortunately, we weren't able to locate an account under your name. To help us investigate and better understand what may have happened, please reach out to us at [email protected] with the email you used to sign up and we'd be happy to look into your account and address your concerns.
We also want to clarify that we do report to TransUnion, Equifax and Experian. We'd be glad to assist in confirming the status of your tradeline once we can verify your account.
Looking forward to helping you get this resolved.
RentReporters
JO
Jodey
🚨 WARNING! ZER0 stars!!
🚨 WARNING: DO NOT WASTE YOUR MONEY WITH RENT REPORTERS 🚨
This company is nothing more than a scam disguised as a service. They gladly take your money up front, but the moment they can’t deliver what you paid for, they hide behind their “convenient” fine print that magically protects them while leaving customers with nothing.
In my case, they admitted they could not provide the service—yet they refused to issue a refund. Their excuse? A carefully crafted policy that allows them to keep your money no matter what. This isn’t an accident, it’s a deliberate business practice designed to trap customers.
And I’m not the only one. After digging deeper and reading other reviews, I found that this is a recurring pattern. Dozens of people have complained about being charged for services Rent Reporters either couldn’t provide or didn’t deliver, with the same “too bad, no refunds” response.
Think about that for a second:
• They knowingly take your money without guaranteeing results.
• They admit when they cannot help you.
• Yet they still refuse to give refunds.
That’s not a business—it’s a predatory scheme.
If you’re considering signing up, please save yourself the frustration, wasted time, and lost money. There are other reputable rent reporting services out there. Don’t fall into the same trap so many of us have.
⚠️ Bottom line: Rent Reporters is dishonest, unethical, and exploitative. Stay far away.
Response from RentReportersSep 19, 2025
Hi Jodey,
We’re disappointed to hear about your experience.
We do our best to be transparent about our refund policy, not just in our Terms of Service, but also throughout our website and FAQs, including clear explanations of when refunds are and aren’t available.
As part of our process, we’re required to follow strict guidelines from the credit bureaus, including verifying your landlord’s identity and their connection to the property. These steps are in place to ensure accurate reporting and help prevent fraud.
In your case, we were unable to complete the verification and reached out to you several times to communicate what additional information was needed. Unfortunately, we didn’t receive a response.
If you're able to provide the required information, we’d be happy to help get your rent reporting back on track. We hope to hear from you.
RentReporters
MR
Mary R.
Rent reporters did not confirm my rent…
Rent reporters did not confirm my rent PMTS from April August although they claimed to I want a refund for those months They also put you on extremely long holds often never answering yr call They are horrible on every level Be warned
Response from RentReportersSep 2, 2025
Hi Mary,
We’re sorry to hear about your experience and would appreciate the opportunity to look into this for you. Unfortunately, we weren’t able to locate an account under your name based on the details in your review.
Please email us at [email protected] with the email address you used to sign up so we can investigate and address your concerns directly, including any reporting or refund issues. We look forward to hearing from you.
RentReporters
TJ
Thomas J.
Low down and dirty
They are the worst customer service lies like it's their job they stalk and make counter offers to refund request and when you don't take it then they will say sorry you don't qualify for a refund. Run don't walk away from this company if your landlord doesn't comply and jump through their hoops then you are out the 94+ it's in the small in the terms and conditions but not the 1000 places you see their proud money back guarantee..they are scum heartless evil people especially Jacqueline Shire and Tamika
Response from RentReportersAug 28, 2025
Thomas,
We are disappointed that this has been a frustrating experience for you. Our goal is never to make things harder, and we regret you feel let down.
To clarify for you and others reading, our money-back guarantee is that once rent has been reported, if you're not satisfied for any reason, we'll provide a full refund. In your case, reporting hasn't been completed because we are working on verifying the landlord information you had provided, which is reported by the bureaus in order for us to report your rent.
We're committed to completing the process and getting your rent payments reported. Once your credit report is updated, and if you decide the service is not for you, please let us know and we will gladly honor a full refund.
We hope to hear from you.
RentReporters
JC
James C.
I went through the process and…
I went through the process and immediately starting having problems. Setup said contact customer support. No one answers the phone. Emailed them - got an autoresponder saying email was unmonitored but the email is the same as their privacy policy email. Tried to get help - no response. Asked for a refund - no respone - had to dispute with my credit card company
Response from RentReportersAug 27, 2025
Hi James,
We're sorry to hear about your experience and appreciate you brining this to our attention. While some of our email address are unmonitored, we always communicate if that is the case, and provide clear alternative ways for customers to reach us.
After receiving your review, we reached out to let you know that your rent payments had been reported and that you had a 7 day window to request a refund if needed.
You later contacted us to request a refund but because a dispute had already been filed with your bank, our payment processor no longer allows us to issue one, even when we'd otherwise be able to honor it.
We'd still like to help however we can. Please reach out to us directly and let us know how we can support you.
RentReporters
DH
Diesha H.
They denied me of reporting my credit…
They denied me of reporting my credit to the credit bureaus. No explanation just that they didn't except me. I asked if it was credit based they said no. My Drivers license and social security is 100% valid. The fact that the can't tell me why they turned me down is unprofessional. No letter with an explanation. Just that they decided not to accept me.
Response from RentReportersJul 23, 2025
Hi Diesha,
We’re sorry to hear about your experience and want to clarify a few things.
While we do not receive detailed information regarding the reason for the initial hold, we are currently reviewing the documents you submitted as part of our verification process.
Earlier today, we reached out by phone and email to request a clearer copy of the documents so we can complete our review. Once received, we’ll follow up with next steps and, if everything is in order, proceed with reporting your rent history to the credit bureaus.
We appreciate your patience and hope to hear from you soon so we can move forward with completing your verification and reporting your rent payments.
Sincerely,
The RentReporters Team
GA
gatabunch
RentReporters is a joke
RentReporters is a joke. Paid Registration fee and for a year subscription upfront. My property manager decided not send in the verification information that was required. They only refunded my yearly subscription. They just kept my $94.37. Scam stay away!
Response from RentReportersJul 22, 2025
Hi there,
We’re sorry to hear that your experience has been frustrating. The $94.95 enrollment fee covers the cost of outreach to your landlord, processing, and the verification steps required before we can report rent to the credit bureaus. Our refund policy is outlined in our Terms of Service and clearly explained in our FAQs, including specific situations where refunds are not issued.
In this case, it appears your property manager was not able to provide the information needed to complete our verification. We understand how disappointing that can be, and we’d be happy to continue the conversation with them to complete the verification process required by the credit bureaus. Once we’re able to validate your rental history and begin reporting, you’ll have a full 7-day window to evaluate the results. If you decide for any reason that the service isn’t right for you, we’ll gladly issue a refund.
If you'd like to give it another try or if anything changes with your landlord, we’d be happy to reinstate your account and move forward with reporting. Just reach out to us at [email protected] with the email address you used to sign up and a few details about your experience. We’d truly appreciate the opportunity to help you benefit from your on-time rent history.
The RentReporters Team
TI
Tiffany
They tanked my credit!!!
I paid for a subscription in May/25. Within 5 days my rent was reported to equifax and transunion. My scores shot up. They say they reported to Experien, but I don’t see it on my page of their website and Experian says they have nothing. They say they reported my rent payment for June on June, 2 2025. It has yet to post, so my credit has now tanked because it looks like I missed a payment, when I have in fact not. I call rent reporters, they say they posted it, I call the credit bureaus and they say nothing was reported. Neither will look into what the other is doing. Looks like I need to file a complaint with the FTC and CFPB. I’m in the middle of purchasing a home and they tanked my credit by not reporting!
Asking for additional info. Started May 30. They posted my rent but never posted Junes payment which was already made on the 2nd. This makes it look like I missed a rent payment. Now they are a month behind. Asked them to contact the credit bureaus to make sure June was posted and they refused. I pay YOU for this service!
Response from RentReportersJul 7, 2025
Hi Tiffany,
We’re very sorry to hear that you’ve had a frustrating experience.
Unfortunately, we haven’t been able to identify your account based on the information in this review. To help us look into this further, please email us at [email protected] with the email address you used to sign up, or call us directly so we can locate your file and confirm the reporting status across all three bureaus.
Once we have your details, we’ll review your account and take the necessary steps to resolve the issue.
We look forward to hearing from you and getting this addressed as quickly as possible.
Sincerely,
RentReporters
