Rebecca C.
Absolutely worst customer service, outrageously over priced "convenience fees",
Absolutely worst customer service. After waiting on hold for an hour i decided to chat instead. I spoke to 6 different agents because they kept passing me around and they can't even do simple math. I paid part My rent to my landlord in cash leaving me 18 dollars owed. So I paid the 18 dollars and it still says I owe 18 dollars. 18-18=0 not 18. They just keep telling me there is nothing wrong or my landlord needs to fix it. And now I have a $25 late fee because they messed up even though my rent was paid on time. Not to mention I have to pay an extra $30 just to pay My rent which Id asanine. 5 hours talking to customer service with no real answer at all, no resolution.
Response from RentRediDec 6, 2024
Hi there Rebecca, We apologize for the error and the frustration this caused. We were able to confirm with tech support that the error is now corrected. Your December charge shows as completed and we appreciate you working with us to correct this issue. We want to clarify, the support record shows that this issue took place after the late fee was already applied to your charge, in relation to the manual entry entered in the system by your landlord. We apologize for the confusion, but please let us know if we can assist in any other way!