RentRediReviews of rentredi.com

Rentredi is a mixed bag, positive and negative. Website is easy to use at a high level, but confusing and complicated at a detailed level. The chat feature is not really helpful, and their real person customer service is based on the east coast, making contact times more challenging if you are in the western part of the united states. Rentredi will also fill up your inbox with spam, making it hard to figure out legitimate emails versus mass marketing--I will get multiple emails daily that are marketing. Yes, I can unsubscribe, but do not appreciate Rentredi taking the liberty to spam me after I pay them an annual fee.

Customer service is terrible. Have asked the same question of several people with screenshots, and all they do is copy and paste from the help screen-everyone of them. And this is on a thread. It would be great if they hired a couple of in-house CS/IT people rather than outsourcing overseas. The platform itself is reasonably easy to use. No complaints from any of our tenants, even the few who are not very computer savvy.

Worthless app, keeps glitching and freezing, plus they charged me twice for credit reporting fees that I never requested and they never refunded those

Very little phone support right hand doesn't know what the left hand is doing, people don't follow through with phone calls as promised. Rentredi definitely not user friendly, and co founder-CEO Ryan Barone doesn't care.

I would rather go through a divorce than ever deal with rentredi after closing my account and getting a refund. Two weeks later I have a new charge from rentredi and nobody at rentredi could find the charge. I provided documentation from my bank account including ref number that their CC machine generated. To make matters worse I had an employee manager reach out to me saying a bunch of things that's already been discussed. I told this manager your late I've already spoken with a manager and nobody working the weekend has the auth to look into certain accounts. Only underwriting has that authority and underwriting doesn't work weekends. So please stop harassing me it's above your pay grade today is the 17th and this woman is still contacting me after a number of stop harassing me. Today is 04/7/2015 instead of rent redi just apologizing for their screw up they doubled by accusing me of using multiple accounts. Which is a flat out lie rentredi stated multiple times we can't find the charge even after I provided them the banks reference number they used, a copy of the charge and the date. The only thing user friendly at rentredi is paying your bill that works great customer service regarding payments is fast and flawless. After that forget

I filled out an application as a tenant for a property listed for rent. The following day i messaged saying the property was no long listed. They informed me the landlord was removed because they were found to be "high risk". This came AFTER I filled out ALL OF MY PERSONAL INFORMATION and the "high risk" landlord had 24 to view it. Now I am dealing with fraud issues.

Don't waste your time. The people working the counter at a 7/11 are more competent and helpful than the people who work for this company.

Terrible customer service and incompetent people working ontheir team. Their platform signs you up for a STRIPE account and they claim to have an “underwriting” department. However, if you have an existing STRIPE account they’ll cut you off and refuse to communicate instead of simply offering customer service and connecting your existing stripe account. This is incompetence at its finest. How do you run a tech startup and cannot figure out how to connect a STRIPE account to your users accounts and why would doing such be a “high risk?” They make absolutely no sense and have ZERO problem solving skills. It’s like a bunch of toddlers are running this app. If someone would just get on the phone to communicate like a regular functioning adult, things could be resolved. SAVE YOURSELF TIME AND SIGN UP FOR INNAGO INSTEAD OF RENT REDI. UPDATE: As to their reply STRIPE confirmed my account was in great standing and that they only needed to verify some information. So their deflection to my review only shows how poor their problem solving and customer service skills truly are.