Avis Budget Group, Inc.Reviews of rentacar.com

Smooth pick and drop off at Ithaca NY airport. Car was a Kia, clean, spacious, comfortable n practical.

Waiting in line for over an hour at FLL.....UNACCEPTABLE! Budget counter unmanned, directing you to Avis. Understood if you're partner companies, however, manage your workforce. You certainly could have more than 2/3 attendants on a Saturday @ 7pm. Everyone in line was complaining and exhausted.

Easy to pick up the car in Myrtle Beach at the airport,the associate was very friendly,very informative about my rental,took not even 5 minutes to get the keys at a great price,i will rent from them again in the future.For sure you have to make a reservation well ahead of time and follow up since sometimes the beachy town of Myrtle is quiet busy with customers renting all the cars.I had a terrific experience with Budget.

AVIS Miami - DON'T USE IT! - Ho prenotato un'auto a Miami per una vacanza attraverso Rentalcars. L'auto scelta era disponibile presso AVIS. Ho pagato tutto subito online comprese le assistenze da me richieste. Una volta arrivata al desk AVIS di Miami, mi è stato detto che quella macchina richiesta e pagata non era disponibile, ma che potevano averla (mah!) pagando obbligatoriamente usd 178 in più (con Carta di Credito)..per non si sa cosa. Stanco e non madre lingua americana, mio marito ha dovuto accettare e firmare il contratto. Rientrato a casa ho verificato con Rentalcars scoprendo che quella cifra pagata in più era per l'assistenza stradale, assolutamente inutile e soprattutto non obbligatoria. Poichè però il contratto era firmato, non posso avere indietro nulla. E' stato un vero e proprio ricatto e furto. Mai più. E la prossima volta vedrò se utilizzare ancora Rentalcars o no. Ce ne sono tanti di broker. Questo non mi ha difeso per nulla!

As I write this review I'm on holidays… As I write this review I'm on holidays in Teneriffe, we hired a car from this company and unfortunately a bus ran into us we as good renters reported it got told we would have to pay up 625 euros Then confusion took over between customer service and the local branch while counter staff only appeared to have the basic grasp of English when it suited them Ruined the holiday If it was possible to minus rate we would've have

On our trip to Italy, the airport car rental front desk recommended us to draw a damage insurance on the car though it was already drawn and included in the initial on-line booking. They made us believe that this part was yet to be finalized, so we accepted ended up paying for the same twice. On top we needed 2 children seats. These was also requested on the initial on-line booking, but was only to be paid upon actual car handover, which is standard, but we ended up paying triple the rate for these even though the on-line booking stated a maximum. Last, be ware of the airport tax - in Italy it is 18%, which, from out point of view, should have been included in the rate from the beginning - also a way for the car rental company to make the rate look very cheap instead of providing a realistic picture.

On my arrival in Serbia at the Nikola Tesla airport the clerk working first tried to con me into paying extra as he claimed he was doing overtime for me, this was false as I have checked before booking if the office will be opened at that hour or not, he was just trying to make some extra cash. After I confronted him that there should not be an extra charge as the booking said so in the first place he accepted to continue without charging me. After taking possession of the car and driving it for 5 kilometers or so one line from the fuel gauge went down, I knew right there that I was stolen for gas but after doing a full fill up and driving for about 60 kilometers before the line went down I was convinced that they stole the gas, probably driving for their own interest. The above are a reality and and very despicable behavior of employees that bring shame to the name of your company and to their country, tourists need to be welcomed not conned. This was reported to their office but they replied that none of it was true and I was "vulgar and coarse" in dealing with the clerk who was just a little thief. Appalled how Budget chose to ignore a customer and stick with their lying little thief.

I booked this initially via British Airways/Avios/Avis and ended up with this shambolic shower of **** I tried so many times to contact them. I was either ignored (email attempt - just being passed from pillar to post). Or on the phone completely misled/lied to? All I wanted to know, what if any 'extras' I'd be charged? Needlessly to say on arrival, I was initially asked for an extra £18 per day (approx). I ended up paying about £8 per day extra. Some of it unspecified. Since returning, I'm getting 'cut & paste' responses or being referred to T & C's . But no one is addressing the non/misleading pre booking problems. I'd advise not to use unless you want to pay loads of unknown extras!