Avis Budget Group, Inc.Reviews of rentacar.com

In had a 12 day rental with Budget booked through British Airways holidays. On the 11th day I had a tyre blow out and needed a recovery vehicle to come and collect the car from the middle of nowhere in the Puglian countryside. The recovery vehicle came and collected the car..and left me on the roadside..in searing heat with no shade, no water and low mobile charge (with limited signal). They only cared about picking up the car and not the wellbeing of their customer. They informed me that I needed to get a taxi to the airport to pick up a replacement car. This was a 90 min journey and as I was flying home the next day it made no sense to do a 3 hour return drive to pick up a new car that I was returning the next day and the Budget emergency office in Rome told me that rather than do that I could get a taxi home, then to dinner that evening and then back to the airport the next day and they would cover the cost of the taxis, i simply needed to send in the receipts for these to be processed. Well they have had my receipts for over a month now and no refund has come back to me. Total cost of taxis was 300 euro. Finally, when they closed the account on my rental they overcharged me on the base rental. They charged for the damage to the tyre and wheel and the recovery charge ( that is fine as I declined the insurance as I have my own insurance and have already had these reimbursed) However they charged me the incorrect location/airport fees that form part of the base hire (noting that these were fully prepaid with British Airways) as a result they over charged me a total of 230 euro. I pointed this out immediately and they agreed there was an error. However despite 5 calls to their offices, and over 10 emails the overcharge has not been returned to me and each time i call customer service it is like I am starting again having to fully explain what has not been done correctly.

I would like to share my experience with Avis Car Rental to help other consumers make an informed decision. I booked a rental car through Avis' Tax Free Program for Danish citizens living abroad. My reservation was made based on the terms and benefits advertised by Avis on their website, including: Free child seats Free one-way rental Reduced excess of DKK 1,000 VAT included Before taking delivery of the vehicle, I carefully reviewed the rental agreement and immediately noticed that the total price did not match the terms advertised on Avis' website. I informed Avis of the discrepancy and requested that the agreement be corrected by removing the charges for the one-way rental and child seats, as these services were clearly advertised as being included in the Tax Free offer. Because the agreement did not reflect the terms under which I had booked the vehicle, I chose not to sign the rental agreement. Despite this, Avis subsequently charged my credit card the full amount of DKK 18,970.48, including the following charges: One-way rental: DKK 3,125 Child seats: DKK 1,249 Loss-of-use charge: DKK 340 This represents a total of DKK 4,714, which I believe was charged contrary to the terms and conditions advertised as part of Avis' own Tax Free Program. When I contacted Avis to raise this issue, their response was simply that the amount charged matched the amount shown in their internal system. They did not address the discrepancy between the advertised terms and the charges applied, nor did they explain why I had been charged for services that were explicitly advertised as included. The situation became even more concerning because the vehicle provided to us was significantly overdue for its manufacturer-required service. During our holiday, a service warning appeared on the dashboard, and an authorised workshop confirmed that the vehicle had exceeded its scheduled service interval. As we were travelling with small children, we had to change our holiday plans and limit our use of the vehicle for safety reasons. In my opinion, customers should be able to expect that an international car rental company will: Honour the terms and conditions it advertises. Not charge customers for services that are explicitly included in the agreed offer. Not charge the full rental amount after the customer has formally disputed the pricing and declined to sign the rental agreement because it did not reflect the advertised terms. Ensure that rental vehicles are properly maintained and serviced in accordance with the manufacturer's requirements before being rented out. I have asked Avis to refund the DKK 4,714 that I believe was incorrectly charged under their own advertised terms. I am sharing this experience so that other consumers are aware of how my case has been handled. If Avis chooses to resolve the matter by honouring the terms under which I made my booking, I will, of course, update this post accordingly.

We booked a flight and car for a family holiday week and paid in advance for a rental car through Ryanair with Budget. At the pickup desk in Croatia, I provided my booking reference and documents. These were accepted, and I reasonably believed I was completing the check in for my existing prepaid reservation. However, after the rental, I discovered that I had been charged a second full rental under a separate contract. This resulted in two payments for the exact same vehicle and rental period, while only one car was provided and no additional services were given. I contacted Budget to request a refund of this duplicate charge. Unfortunately, their response simply relies on the fact that a contract was signed, without addressing the key issue: why a second full rental was created despite an existing prepaid booking, and without clear explanation at pickup. This is not acceptable. Customers should be clearly informed, especially when a prepaid third party booking already exists. I find it difficult to understand how a large, reputable company that invests heavily in its global image chooses not to correct what appears to be an incorrect rental charge, particularly in a situation involving a customer acting in good faith The matter is now being handled through the European Consumer Centre (ECC), I also intend to escalate this matter to the consumer programme on our public broadcasting channel and to consumer protection organisations such as TestAankoop. I strongly advise future customers to carefully review any document presented at the counter, even if you already have a valid prepaid booking.

Please, be very careful with AVIS Budget in France since they ask for a "valid driving licence" on their web pages to make the reservations, but if you've only an electronic document instead of the physical one the day you intent to get the car, they cancel your reservation and keep your money !

AVIS LAS VEGAS AIRPORT agency that wanted to scam me by wanting to make me pay for a vehicle twice its price. In the end, I was still scammed by OPTIONAL INSURANCE WHEN I HAD CATEGORICALLY REFUSED ALL INSURANCE. Dishonest employee who told me she deleted everything but in fact not and lied about the bill

I contacted both Budget car rental customer services and Avis Budget escalation team over a week ago regarding issues around additional charges that the agent at Miami international airport would not allow me to decline although all insurances; taxes etc were paid as part of my rental package. Both sent form letter replies requesting the information already provided to them and neither have responded to my reply since (T2913AC35 / 97851983). This is not the service customers deserve or expect.

J'ai loué un véhicule à l'aéroport de Genève coté français. Au retour je cherche le parking mais je n'ai vu qu'une affiche banalisée pour AVIS, aussi j'y vais. Ayant un doute je demande à un agent AVIS, si c'est le bon parking coté français. Sa réponse : "pas de problème c'est notre métier, on la transférera". Résultat : une surfacturation de 280€ pour une location initialement prévu à 224€... Après plusieurs échanges avec le service client, je demande une médiation par la Conseil national des professions de l'automobile (CNPA). Réponse de la CNPA après plusieurs semaines : "la société Avis - budget Group refuse de participer à une tentative de médiation". Là où l'on pouvait penser qu'il s'agissait d'agent AVIS très zélé, on voit que le groupe "Avis - budget" soutient cette politique de vol organisé !

Very pleased with avis at harrisburg intnl airport, sooo easy to pickup the car , very nice car , was given a choice of 2 different models ,, a nice option , turn in was extremely simple , pulled in the guy walked around and said ok you are good to go , handed the keys and that was that