Renew YouthReviews of renewyouth.com

Response from Renew YouthSep 17, 2026

We’re sorry to hear that this individual was dissatisfied with their experience. We take concerns regarding communication, medication fulfillment, and customer service seriously. As a healthcare organization, we have an obligation to protect patient privacy and therefore cannot discuss individual treatment, communications, or circumstances in a public forum. We can say, however, that our team makes significant efforts to provide timely support and address concerns as they arise. Customer service is a fundamental part of our mission, and we routinely go above and beyond to assist patients when unexpected issues occur, including taking additional steps at our own expense when appropriate. We also expect communication between our team and those we serve to remain respectful and professional. Our staff work diligently to assist patients, and we believe that mutual respect is essential to a productive provider-patient relationship. While we regret that this experience did not meet this individual’s expectations, we stand behind our team’s efforts and commitment to providing compassionate, responsive care. We wish them well and hope they find a healthcare provider whose approach is a better fit for their needs.

Response from Renew YouthNov 12, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We want to assure you that all care provided through our program is physician-supervised and medically directed. Every patient, including yourself, meets with a licensed physician to review lab results, symptoms, and treatment options. You are also always welcome to schedule additional appointments with the doctor outside of your regular follow-up schedule if you ever have questions or would like to review your progress further. While the doctor may make recommendations based upon your lab results and reported symptoms, the decision to move forward with any medication is always yours. We respect and support each patient’s comfort level when it comes to treatment choices. Hormone health can be complex, and lab values can fluctuate (especially during perimenopause). This is why our physicians tailor treatment plans individually and continue to monitor changes over time. If we can be of further assistance, please feel free to reach out to our Patient Care Team at 800-859-7511— we’d be glad to help in any way we can.

Response from Renew YouthApr 3, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Please know that our team works closely with our physicians to provide the expert guidance and effective protocols that are central to our treatment programs. While our experienced team of health advocates do handle a lot of the communication and coordination associated with treatment, rest assured that everything we do is physician-supervised. You have our sincerest apologies if the timing involved with lab testing, having an appointment with one of our physicians, and ordering medications was not sufficiently communicated to you. While we do our best to expedite each of these steps, we stand by the fact that each of them is essential for the proper and safe execution of treatment. Likewise, we're sorry if we didn't adequately communicate how long it can take for dosing to be dialed in for optimal symptom relief, and why the adjustments that take place during those earlier weeks of treatment are so important. All of the above is why our team is always available to discuss progress at any time and as needed. We're always just a phone call, email, or message away. If we can be of any further assistance to you--now or at any point in the future--please don't hesitate to let us know. We're happy to help in any way we can.

Response from Renew YouthMar 17, 2025

Thanks much for your feedback. Our team puts a lot of effort into making sure prospective clients are fully aware of all costs associated with treatment prior to actually starting treatment. We do not want there to be any surprises in this regard, so complete transparency is our goal. We will reach out to you to see if there is anything more we could have done to communicate this information to you. With that said, we understand we are not the least expensive option available to people pursuing hormone therapy. We do, however, feel that we provide the very best value in terms of quality, expertise, results, comprehensiveness, service, etc. As to the requirement for regular lab testing: As you know, our clients are required to lab test at least two times per year, with spot checking in between when dosages are adjusted. We believe strongly that lab testing regularly is essential for treatment to be both safe and effective. While we understand that regular lab testing can be somewhat inconvenient, we stand by our protocols relative to lab testing and the degree of oversight we provide to our clients.

Response from Renew YouthFeb 19, 2025

We are glad to hear that this reviewer was happy with our staff and with our process (which we continue to refine, even after 26 years of being in business). We are very proud of both. Regarding the concerns cited relative to pricing, we want to make clear that detailed pricing information is provided to all prospective clients in advance of their becoming a Renew Youth client. Contrary to what is indicated in the review, that information includes how often various expenses will occur (e.g. lab testing). Further, our process is very linear when it comes to onboarding new clients, such that the process cannot move forward until the above mentioned pricing has been provided to the prospective client. In short, we work hard to ensure there are no surprises when it comes to the costs involved with treatment, and our goal is complete transparency in this regard. Having said that, if a prospective client chooses to move forward without actually reading information we have provided to them, of course that is their prerogative. As to lab fees specifically, we believe ours to be very competitive—certainly less than if someone were to go directly to the lab company. And regarding the reviewer’s comment on the length of his initial appointment, how long our physicians spend with our clients during appointments depends a lot on the client. Our physicians have comprehensive charts in hand prior to appointments. So, the length of any particular appointment is driven largely by whether or not the client has questions. If there are no questions, appointments may be on the shorter side. If there are questions or factors that warrant further discussion, appointments may be longer. Each appointment is as unique as the client in attendance. Finally, we pride ourselves on providing treatment that is comprehensive, effective, and safe. And we do not cut corners. The reviewer indicates he found “the same product and service for $129 per month”. That simply isn’t possible. There are costs associated with providing quality treatment, and at that amount something significant is being compromised. Plus, the cost of our program varies based on the clients goals. We have never claimed to be the cheapest option available (nor do we wish to be). We do, however, believe we are the best at what we do, and that our clients are receiving the best possible value for what they are spending. While we wish we could have met the reviewer’s expectations, we understand and accept that we aren’t a perfect fit for everyone seeking treatment, particularly when decisions are being driven primarily by cost. With that said, we wish the reviewer nothing but luck in finding a provider that can meet his needs.

Response from Renew YouthFeb 17, 2025

We're sorry to hear that we have not met your expectations to this point; particularly given the high standards to which we hold ourselves. Hopefully the following will provide some context/clarification: Regarding response times from our team, we reviewed the communications history within your account in detail. That review confirmed that our team has reliably responded to communications that we received from you within 1 business day (often within the same business day). On two occasions, an inquiry was received from you on a Friday or over a weekend, and our team responded to you by the following Monday. It appears the order referenced in your review was placed on a Friday at the end of the business day (at 4:39 pm), so it would not have been processed until the following Monday. To ensure there aren't misunderstandings when it comes to medication orders, our order confirmations state clearly, "Please remember that it takes 3-5 business days for the pharmacy to prepare your medications prior to shipping." While we understand you asked for expedited shipping on this order, that would only affect how long the order is in transit with FedEx or UPS (not the pharmacy's preparation time). In this case, the order left the pharmacy within 2 business days, which is within the designated time frame. With all that said, we're very glad you're seeing good results from your treatment regimen. As always, never hesitate to reach out to us if we can be of assistance to you.