RemotePCReviews of remotepc.com

The SW in itself is not great, the streaming is at around 720p (which is pretty bad compared to windows RDP, also consider I have 2000 mbps fibre), stream loses quality very fast if you scroll for example on a page going to around 240p then it recovers in a few seconds. The worst part however is the company - they have (on purpose of course) removed the option to cancel auto-renewal, there is no such option in your account. Answer from support - there is nothing we can do, you have to cancel your account. Oh, if I cancel my account I lose access to the license I just bought of course. The company uses these kind of pirate tactics to steal money from customers once the 1st year of license ends. Stay away, buy other products.

Absolutely the worst customer service I’ve ever experienced in my life. It takes them an unbelievable month or more to reply—when they even bother. I canceled my account by disabling auto-renewal, but they still had the audacity to charge me for another year. When I reached out to their so-called “customer service,” they claimed I never canceled and should have received an email confirmation. I told them I disabled auto-renewal, but of course, they have no records of that—how convenient for them. This nightmare has been dragging on since May 2024. It’s now October, and guess what? Still not resolved. In that time, I’ve disabled auto-renewal three separate times, only to find that every time I check, they’ve re-enabled it. This company is nothing but a scam, blatantly ripping off customers and lying about their practices. This company should be shut down for these predatory tactics. Avoid them at all costs if you don’t want to be trapped in this endless cycle of fraud.

Prepaid and signed up for 2 years of their service and when downloaded their portal the account was instantly suspended and personal information and list of other computers associated with that computer was provided in a screen shot, very unprofessional, not very safe for clients computer information. Now waiting to see if they are refunding the money or if its a dispute to the credit card company.

I have had this software for almost 1 year and use it very irregularly on a personal level (Less than 10 times a year) to connect my Home PC to a work laptop. I thought I had bought the software outright for $80, which is steep for something similar to a free app that comes with Windows (Remote Desktop) but it was slightly easier to use. I have just received notification however that it will be charged AGAIN this year at $100!!! This is not high quality, tool dense software like Photoshop, or a AAA rated console game, it's a remote connection software that is slightly easier to use that Microsoft Remote Desktop. It is definitely not high enough in quality or complexity to warrant "software as a service" pricing. Especially with a 20% increase in 1 year!! This is nothing but a cash grab and is absolute theft. DO NOT GIVE THESE PEOPLE YOUR MONEY!!! Edit: No, I won’t email you about these “issues” because they are not issues, they are your scummy business practices of trying to rip off your customers. Your practices and ethics are a disgrace.

yo tengo idrive contratado para las copias de seguridad, hacen alguna promo por ambos servicios si contrato remote PC, estoy probando la version gratuita de remote y evaluando

We’ve had a ticket open since May of 2023 regarding automatic updates not occurring. Whenever we have an issue, the team loves to tell us that our version is not the latest so that they can push off issues. Their software still does not automatically update, it’s been over 8 months and multiple check-ins on the same, and they apparently quietly close tickets without responding. I’ve asked to speak with a manager at least 3 times over the course of 8 months and no one has reached out. I really doubt they would be helpful, but I would really appreciate basic service regarding a basic issue sooner than 8-9 months and ongoing.

Es realmente malo, cuando de milagro logras conectarte con un equipo al rato tira errores, lo probe en windows y en linux y definitivamente NO FUNCIONA

I have been working with RemotePC Support for 2 months!!! They have me uninstall and reinstall the software, and then it works, until you end the session. I finally after 6 calls got them to agree to let me speak to someone at a higher level. I had to schedule 5 days out, and then they sent me a dead link. I called in and they gave me the same song and dance, "Please reinstall the software!!" They have the worst support in the industry