RemotePCReviews of remotepc.com

I am paid customer of RemotePC.com for last several years (SOHO). Suddenly I started getting a message "Remote Access Not Configured" on my screen, which made it impossible to see what is behind the annoying message and I spoke with Nandu at support of RemotePC.com, who told me that I have to do some kid of downgrade to get rid of the message! When I argued with him, he hung up on me!! I called again and found another person who told me the solution was in downloading & installing the latest version!!

They will continue to bill you even after cancellation. Attempted to cancel via form, still billed. Called in to talk to rep, wait times were over an hour, got in the "queue" - the automated system called me back and said queue wait failed, too many people waiting and then hung up. Attempted multiple times. 2-3 day wait times for an email back which is a copy/paste. Had to dispute through bank and then of course their support was super responsive the bank disputing the claim. Luckily I had an email trail asking for cancellation back in '24

You will get what you paid for. Stay away from this.

Poor connectivity

Incompetent customer support team. They delete your account and refuse to refund you. Confusing inital setup.

Their support is the worst! You feel like you are talking to a robot that don't give a dmm. To solve a problem, they harass you to make their work much easier. It's a joke. It's not for nothing that 90% of the reviews here are about their very bad support. I would rather pay more and get good support.

First loyalty is to scam customers not the legit ones, or victims. I had a remotePC session with (I thought) Canon that turned out to be a scammer. Remote PC have been incredibly slow to provide any meaningful help - currently 3.5 weeks and multiple chasers. I've even been told that there was no remote session at all (since rescinded when I again advised I watched it) and that no detail of the session can be shared (despite sharing session logs with technicians). Also repeated failures to call me back at arranged time to update. No clarity on what data losses occurred. Promised sharing of information has again failed to happen. Rude and patronizing staff in US team - one of whom (Chris) hung up on me after I requested he stop interrupting. Felt like constant gaslighting and shunting of responsibility elsewhere. Utterly unsatisfactory.

Application is very slow and clunky, when speaking to support it was very clear that this was not a new subject to them. I was not assisted with how to make the scenario better, instead I was told to simply use something else if I was not happy with the app. Best of luck to you