I had a fantastic experience going through the application process. Communication was prompt, transparent, and professional at every stage, which made me feel well-informed and supported throughout. What really stood out was how streamlined and efficient everything was compared to other experiences I’ve had. Highly professional and seamless—I couldn't be more impressed!"
LG
Leslie G.
Amazing customer service and the talent…
Amazing customer service and the talent of their workers are fantastic, we hired Sheena coming up two years now and it's been great!
ML
Merlyn Ligued L.
I love working with RCW
I love working with RCW; the only thing that stresses me out is the tracker, because whenever I'm really busy, I work while I'm on lunch. I just stop the tracker, and there are times I totally forget to turn it back on after an hour. And RCW only pays you for the time you are on the tracker. Other than that, I love working here; my pay never got delayed, the client is very kind, and they appreciate your hard work
AR
Ariel
I think this company does a great job…
I think this company does a great job finding talented virtual assistants, but unfortunately, they fall short when it comes to communication, onboarding, and following through on their commitments regarding compensation.
My VA has been phenomenal. He has an incredible work ethic, consistently does a fantastic job, and has become a valuable part of my business. However, he was promised a higher pay rate than what he actually ended up receiving.
What makes this even more frustrating is that he's been told three different things by different people within the company. The lack of consistency and transparency puts both of us in a very uncomfortable position.
As a business owner, I want to retain great talent, especially someone who has proven to be reliable and hardworking. Unfortunately, situations like this make it difficult for VAs to feel valued and want to stay, which ultimately puts unnecessary strain on the businesses that depend on them.
**My biggest piece of feedback is simple: If you promise your VAs a certain level of compensation, honor that commitment.**
The company clearly knows how to recruit quality talent, but improving its onboarding process, internal communication, and transparency around compensation would make a significant difference.
I genuinely want to continue working with my VA, and I hope the company takes these concerns seriously because retaining great talent should be just as important as finding it.
HH
Haber H.
Both the company and our remote worker are great!
The company has been very responsive and communicates clearly throughout setup, training, and onboarding. We also appreciate the recent improvement to the security‑deposit process. Our experience has been exceptional because of the remote worker we selected — Aries Mahinay. Aries is astute, a quick learner, and consistently willing to go the extra mile to deliver excellence. We are grateful to the company for their support and especially thankful to Aries for the outstanding work he has provided.
TS
Trish S.
Easy to get started
Easy to get started, great options for VA's, respond quickly to concerns...4 stars due to billing reoccurring billing issues (inability to review invoice before charging my account)
RJ
Rahul J.
Great service and talent
I have used several virtual assistants through RCW. I want to give a special shout out to my two VAs - Andre and Jerome. Jerome keeps my Quickbooks up-to-date and reconciled while Andre develops cool AI/automations for us. With their support, I have been able to achieve significant savings and efficiencies. Highly recommended!!!
Aso kudos to back office support, Michael and Melanie, who find these talents in record time.
MS
Maira S.
Our experience with remote coworkers…
Our experience with remote coworkers has been great. They presented a strong group of candidates and are very responsive in general. Overall, great experience and good VA solutions!