Remodelmate provided a complete experience for our bathroom renovation and we could not be more pleased. From the initial consultation, to the design review, itemized bill of material, contractor meet and greet, etc. The whole experience was tailored to our needs as we were able to provide feedback and change parts to our liking. For any damaged item received, Remodelmate worked with the sub-vendor to replace damaged parts which was a huge burden that we did not have to deal with. The contractor was very engaged throughout the build and adjusted and course corrected as needed. The whole process was smooth and we couldn't be happier with the end product! Highly recommend Remodelmate for your bathroom renovations!
RY
Ryan
The Extra Mile...
The remodelmate team consistently goes the extra mile to satisfy their customers. My project had tight deadlines and we worked together to keep everything on track. The installer's finish work was high quality and no details were left undone!
KH
Kate H.
Remodelmate was great!
Remodelmate was great - their price point and consistent communication made our bathroom remodel as smooth as can be! The contractors were on time, professional and cleaned up at the end of each day. Start to finish, the project was completed within 3 weeks and on budget.
AR
Arethia
Not what I expected! December 2020
Remodelmate remodeled my master bathroom the 1st week of December 2020. I was given a 2 week time frame or sooner for the project completion. I understand things pop up unexpectedly and it may affect the finish date. Fine but not this. From beginning to end there was so many issues with miscommunication and Job performance.. Do not allow anyone to have access to your CC without fully understanding what they are doing with it. Additional cost kept coming up. There was wasted items purchased that was not used. I personally had to take items back brought by the contractor. Work was poorly done. The contractors had to keep coming back to redo the same Job over and over to half way get it looking decent. Some items where taken that I bought, that was consider to be trash but could be used elsewhere. They were brought back after, I pointed it out the items where missing from my garage. The wall construction to the paint was horrible. Someone else was brought back in to correct the mess that was made the 1st time. I still have a sink issue with the installation that was corrected twice already. Things where damaged and yes they where replaced. I could go on and on about how disappointing this experience was. I have two other projects I will be doing. And remodelmate will not be doing either. Communication and explaining everything to your consumers would be helpful. Get the right individuals to do the Job correctly the 1st time so there is no need for the consumers to keep buying materials over and over. Giving great customer service and making your customers experience
Great should be a Priority! I do not Recommend them for any Service! People do your research I will take my Business Elsewhere!!
Response from RemodelmateJan 6, 2021
Hi Arethia, I'm disappointed to hear about your experience with remodelmate.
If you're open to a having a longer discussion with me about your experience, I'd love to explore the challenges you mentioned in an effort to build better solutions.
When we introduced Milestones--the "no charge until you're satisfied with the work" payments system--we believed we solved two problems: knowing what you're paying for; since tasks are broken down into the smallest possible unit(s) as opposed to paying for the renovation in large chunks on objectively arbitrary dates *and* a quality control mechanism that gives you, the homeowner, the power to reject invoices until you're 100% satisfied with the work product, but it seems that we've missed the mark here.
On another note, we spend a lot of time actively identifying and refining what makes a good contractor. The most consistent theme is (maybe unsurprisingly) excellent communication and a tidy workspace.
It seems that we (remodelmate) missed the mark on communication and your contractor made a mistake (no matter how good-intentioned) by throwing out leftover material you paid for and hoped to keep. To my knowledge, you have been reimbursed for any misplaced material but if that is not the case I'd like to process any reimbursements *IMMEDIATELY*.
When it comes to renovations there are a lot of moving pieces, but when we started the company we certainly didn't design any process that would include you buying materials over and over--I'm truly sorry about this and I wish I was aware of this sooner. Customer experience *is* our priority and if there's anything I can still do to improve yours--including resolving the ongoing sink issue, with a contractor of your choosing, on our dime-- I'd like to.
Chad Hall, Founder + CEO
DH
Derick H.
Seamless Process With Fair Pricing
As a real estate investor, I have used Remodelmate for several projects, from kitchen remodels to roof replacements. Given their online platform, the process from start to finish is so seamless. For example, Remodelmate replaced the roof on one of my properties without me every having to meet the contractors. They were able to take measurements, give me fair pricing, install the roof, and provide a warranty all online. What sets this company apart is the service. They have great communication and are always willing to resolve any issues that may arise. I would recommend Remodelmate (and have recommended them) to anyone who would like to do a remodeling project without the traditional headache.
JA
Jay
Smart Choice is to Use Remodelmate A+
I am excited to have found remodelmate as a service to complete the front door repair on my townhome. It was quick and easy to use, and paid the best price compared to other estimates I received on my own. I am happy to be a remodelmate customer and will continue to keep them in mind for future projects.
JD
Julian D.
I had an amazing experience using…
I had an amazing experience using Remodelmate. Their staff was able to find me a high quality contractor to conduct the home improvement work that I needed done. The payment process was very easy and convenient as well. l will most definitely be using them again!
NG
Ngwenya
Work was completed on time
Work was completed on time, within my budget, and without fuss. Will continue to do work with you guys.