This started off great; they were eager to get me started, set up a design, then quoted me a price they SWORE was accurate and I would not go over. After billing thousands for ordering products, they left me stranded with a house full of materials and no contractor. I eventually had to find my own contractor and since then have been told many of the materials they ordered were unusable (which I can't return) and the design unrealistic for the space...so I had to redo that, too. TERRIBLE SERVICE. I'm not sure if this is a scam but you will spend MORE $$$ fixing their errors and getting stuck with their mistakes.
AR
Arethia
Not what I expected! December 2020
Remodelmate remodeled my master bathroom the 1st week of December 2020. I was given a 2 week time frame or sooner for the project completion. I understand things pop up unexpectedly and it may affect the finish date. Fine but not this. From beginning to end there was so many issues with miscommunication and Job performance.. Do not allow anyone to have access to your CC without fully understanding what they are doing with it. Additional cost kept coming up. There was wasted items purchased that was not used. I personally had to take items back brought by the contractor. Work was poorly done. The contractors had to keep coming back to redo the same Job over and over to half way get it looking decent. Some items where taken that I bought, that was consider to be trash but could be used elsewhere. They were brought back after, I pointed it out the items where missing from my garage. The wall construction to the paint was horrible. Someone else was brought back in to correct the mess that was made the 1st time. I still have a sink issue with the installation that was corrected twice already. Things where damaged and yes they where replaced. I could go on and on about how disappointing this experience was. I have two other projects I will be doing. And remodelmate will not be doing either. Communication and explaining everything to your consumers would be helpful. Get the right individuals to do the Job correctly the 1st time so there is no need for the consumers to keep buying materials over and over. Giving great customer service and making your customers experience
Great should be a Priority! I do not Recommend them for any Service! People do your research I will take my Business Elsewhere!!
Response from RemodelmateJan 6, 2021
Hi Arethia, I'm disappointed to hear about your experience with remodelmate.
If you're open to a having a longer discussion with me about your experience, I'd love to explore the challenges you mentioned in an effort to build better solutions.
When we introduced Milestones--the "no charge until you're satisfied with the work" payments system--we believed we solved two problems: knowing what you're paying for; since tasks are broken down into the smallest possible unit(s) as opposed to paying for the renovation in large chunks on objectively arbitrary dates *and* a quality control mechanism that gives you, the homeowner, the power to reject invoices until you're 100% satisfied with the work product, but it seems that we've missed the mark here.
On another note, we spend a lot of time actively identifying and refining what makes a good contractor. The most consistent theme is (maybe unsurprisingly) excellent communication and a tidy workspace.
It seems that we (remodelmate) missed the mark on communication and your contractor made a mistake (no matter how good-intentioned) by throwing out leftover material you paid for and hoped to keep. To my knowledge, you have been reimbursed for any misplaced material but if that is not the case I'd like to process any reimbursements *IMMEDIATELY*.
When it comes to renovations there are a lot of moving pieces, but when we started the company we certainly didn't design any process that would include you buying materials over and over--I'm truly sorry about this and I wish I was aware of this sooner. Customer experience *is* our priority and if there's anything I can still do to improve yours--including resolving the ongoing sink issue, with a contractor of your choosing, on our dime-- I'd like to.
Chad Hall, Founder + CEO
