remedyliquor.comReviews of remedyliquor.com

Package broken in shipment and I have the package protection insurance. Well, it's been over a month since FedEx notified them that they package was damaged and could not be delivered. I show the package returning back to Remedy. They can't find it so they tell me I need to wait. But, FedEx has already returned it to them and they won't even look to see what's going on and correct the issue. These folks are awful when things go wrong. They don't do anything to fix issues. I regret shopping with them.

An order I placed over 2 months ago went missing en route. I had ordered the package protection. When the package went missing, suddenly my online invoice showed I didn't have the protection. Well I did purchase the protection, their website had a bug that removed it, without notice, from my cart. I documented the bug for them and shared my concerns. Initially, they seemed to understand the situation and assured me they would get right back to me. Well, that never happened. They don't want to have any responsibility when things go wrong. I have successfully had prior orders from them. They do sell legitimate things at decent prices. But, if something goes wrong, they don't do anything to fix the problem. They stop responding and seem to hope that I give up. I'm opening a dispute with my Credit Card provider on Monday if they don't fix this. They could have so easily fixed the situation and made things better. Instead, 2 months later, I'm still witihout my order or any sort of concern from them. DON'T TRUST THEM.

Terrible customer service. No way to speak to anyone about online order. Email replies take forever. FedEx lost my package yet Remedy refuses to refund my entire purchase price. They claim the insurance is only for the bottle, but I know for a FACT that FedEx refunded shipping to them. SO they made a $23 profit for nothing! AVOID!!!

This place has gone down hill. I ordered over $600 worth of wine. They alleged that it was shipped and that "I" told the shipping company to put a "Hold" on the shipment which is nonsense and a scam. This place is a scam and did not offer me a refund.

1-Star Review: Appalling Customer Service and Unacceptable Handling of My Order I am beyond disappointed with my experience at Remedy Liquor and feel compelled to warn others about their abysmal customer service and complete disregard for accountability. On May 23, 2025, I purchased a bottle of Sassenach, only to be informed by UPS that the package was damaged in transit and returned to Remedy Liquor. What followed was a frustrating, month-long ordeal marked by vague responses, outright negligence, and a refusal to take responsibility. According to UPS tracking, the damaged package was delivered to Remedy Liquor’s facility on June 6, 2025, at 11:05 PM, but was refused by their staff. Despite providing this information—along with screenshots—in multiple emails, Remedy Liquor repeatedly responded with a generic, copy-pasted message: “Once the package gets back to our facility, we will take all the necessary steps.” This response was not only unhelpful but also blatantly ignored the fact that the package had already been returned and rejected by their own team. When I pressed for clarification and asked about their next steps or coordination with UPS, their replies remained evasive. At one point, they claimed UPS had never contacted them, despite UPS’s attempts to reach out, and only then did they mention “putting a trace” on the package. Even after this, they reverted to the same canned response, showing zero effort to address the issue or acknowledge their role in refusing the damaged return. After weeks of back-and-forth with no progress, I demanded a full refund, as the situation had become utterly unacceptable. While they eventually processed a refund, they had the audacity to exclude the shipping costs I incurred for their mishandled order. This final insult cemented their lack of care for their customers. Remedy Liquor’s incompetence, refusal to communicate meaningfully, and failure to take accountability turned a simple transaction into a nightmare. Save your money and shop elsewhere—anywhere that values customers and knows how to handle basic business operations.

I bought a bottle of an allocated tequila from Remedy Liquor, and it arrived half empty. There was no breakage or staining on the box from a leak. They just sent a bottle that wasn't full. I emailed them about it, and they offered to give me $15 back on an over $100 purchase. I have exchanged multiple emails trying to resolve the issue. Now, most vendors are sold out of this bottle, and I will have to luck into one from somewhere local. I will never buy from them again. If you purchase from them, just know that they aren't going to help you if there is an issue with the bottle. #TerribleCustomerService

This company took my money and never delivered the product I ordered. When I tried to get in touch with customer service, they never contacted me back. Truly a scam.

This business is run by scam artists. I will be filing a lawsuit against them for taking my money and not delivering my product. Be very careful with this company, or just avoid all together.