Amy P.
Agent turned up late and sent abusive emails
My child and I attended a viewing for a property on Oriel road in Tranmere. This was arranged with Peter Burge. He texted on the day, a few hours before the appointment to confirm attendance and I replied, he did not make it clear that it was to be a group viewing. We arrived early and there was a couple with a baby already waiting outside, but no letting signs. They were also confused as to why no one was at the property, so I gave Peter a text at 2.35pm to make sure we had the right address. He replied with a curt response that the viewing wasn't until 2.45pm and that it was 2.25pm - it wasn't, it was 2.35pm. He pulled into the street and got out of a white BMW and walked up to the property a few minutes after 2.45pm, very casually dressed, and with his head down on his phone. He glanced up to announce that he should have been there earlier to set up, but we can look around and to ask if we had any questions, opened the door, and had no further interaction with us. The house was in considerable disrepair, with collapsed in cupboards by the bathroom, broken doors, stained wallpaper and floors, and an unkept rear yard. The street smelled very strongly of cannabis, which tracks, as the taxi driver that dropped us off said that we seemed lovely and wanted to warn us that there are a lot of drug dealers, fights and police call outs on the road, and he wanted us to know that is wasn't a nice area. As we were leaving Peter was being very rude and aggressive to other people waiting to enter the property, a small snippet of this was caught on a video I was taking, where he was telling people they couldn't come in; when they were also confused, because of not knowing it was an open viewing. We let Peter know that the property wasn't suitable for us, but we'd wanted to make a connection and a good impression. He said that most of the properties with the agency were in Liverpool, which we told him isn't suitable for us. When asked for a review via email, I gave an honest one. I received a very unprofessional and disrespectful email from Peter in response this afternoon, saying that he wasn't late and recommending that I buy myself a watch. A quick search for Re/Max on Trustpilot has brought up lots of negative reviews, many about this particular member of staff, many of which were complaining that he was late, or didn't show up at all and didn't reply to messages from people waiting for him at the properties. We will avoid this letting agency at all costs, take our money elsewhere, and advise that others do the same, due to the state of the property we saw, but mostly due to the unprofessional, antagonistic, sleazy behaviour from Peter Burge.