Reliable PartsReviews of reliableparts.com

Terrible customer service. called for help he said go on website. Not buying from them.

I ordered microwave mounting bracket and parts, which was fine. I forgot to deselect the "shipping is the same as billing". Within 2 hours of placing the order, I contacted them to advise, and to ask them to update the shipping address. I was told that this was impossible as the items had already shipped. THIS WAS A BLATANT LIE. I received an email from Canada Post 5 hours later saying a label had been created and I would be advised when the item had shipped. It's now the day after, I call again, only to be told that no, they cannot go into the warehouse and find the item and create a new label. They confirmed that it had NOT YET been shipped, though. Lazy lazy lazy and, as stated above, an outright lie. First and only time I'll order from this company. You better not make a mistake on your order, because no one will help you!

Bought a part for my fridge online and realized that the part is not in stock. I cancelled within 1 hour by phone and received email. A week later, I see charges on my cc from this company. I reported my dispute for the charges. My cc company cancelled my card after investigation. The second transaction was suspicious to my cc company since I didn’t order anything.

I've asked them my model and part with correct model and part on their website form on March 31st 2025, they didn't bother to read my email and asking me to describe the location. I then included correct exploded diagram, picture and videos for the parts needed with 3 follow up emails and these guys didn't even bother to respond and zero replies ! Pretty unreliable if you ask me! -Mike

Be very careful with expectations and ordering. Ordered a replacement dryer heating element on a Sunday evening after it died over the weekend. Price was good. Delivery was a suggested within 5 business days. Am in Ontario. Site showed stock at Toronto area pick up locations so it was reasonable to assume it would show up from Ontario rather quickly. Had to chase them Tuesday to confirm it had shipped as they did not send any confirmation when if did on Monday. On Tuesday, find out it shipped from Alberta and will be sometime next week. Called and chatted and basically got a ‘you should had called’. Why would I? Nothing in their ordering process or site suggested their warehouses for shipping are different than their stores and it may not be in stock. Asked for a manager and one was not available. Was told I would get a call back, nothing To add insult, price dropped 10% on the Monday morning.

I ordered 2 replacement stove knobs that their website said would fit my stove. They didn't. When I called to return, they sent me an email describing the process. I replied with what they needed. They sent another email asking for one of the same things that I had additionally supplied in my 1st email (without them asking for it), plus 2 additional pictures of the replacement knobs on the stove and next to the old knobs. Again I sent the additional pics and info. At this point they said they could not take back any package that had been opened. We went back and forth about how could I have verified they didn't fit or taken a picture next to the original knobs without opening the package, and about how the "package" was simply a sealed, clear plastic bag. They repeatedly just said that was The Policy. At this point, I said that I had not opened 1 of the bags, so I could at least return that one. Then they said they couldn't take returns after 30 days. Since each round of interaction took 4-7 days, it was at 45 days. Five days later I noticed their website said a "60 Day Return Policy". When I contacted them and pointed this out, they said the product had to be in their office by 60 days, that I would have to pay the return shipping, and that there would be a 15% "restocking fee". I quickly sent the 1 back. I called a week later to ask about when I'd get the refund and they said they never got my shipment, and that now it was past the 60 days. So, to summarize: they send 2 knobs that they said would fit but didn't. Then made me jump through all kinds of silly hoops to try to return the knobs. And even after I complied with those requests, they still didn't refund even the small fraction back of what I paid.

Bought a OEM repair kit for my Maytag dryer. Short 1 roller wheel and the belt was 3" to short. What really sucked is how far I drove to get a OEM part with my model number. No to mention what I paid for the wrong parts. Had to put nightmare machine back together with old belt. Last time for me to do business with these guys!

I ordered a part for my speedqueen front load washer, $291.00 ( includes shipping ) , it arrived very quickly, found out the washer was covered under warrenty , never opened the package, they sent a return label, ( Fed Ex ) and said they would just deduct it from the refund, okay no problem, sent out the package coming up on 2 months and several phone calls later still no refund, 20 dec 23 1st call they said it was recieved and being processed yoi should get the refund in a few days, then the holidays hit, still no refund, next few calls they claim to not have every recieved the returned part, today when we called them we see you ordered the part and paid for it but we didn't send you a label and you never returned it, both are a slight stretch of the truth, so my dealings with this company ( after this gets settled) ends. BTW this isn't the first part i ordered thru this company, it is the most expensive part i ordered and had to return and get the shaft ( so far ) from them.