Reliable PartsReviews of reliableparts.com

Stay away from this company. Ordered a BBQ part 1 month ago and it still has not shipped. Who knows how much longer it will take. Credit card was also charged 3 times

Don't buy from this crappy company. You won't get your parts and they won't answer the phone. Treat them like drugs...just say no!

I ordered a part on August 8, received a receipt, and the amount was charged to my credit card. To date, I have not received the part and they can't find any record of it even though I presented them with a copy of their email confirming the order and the charge on my credit card. I am still awaiting a credit as I had to order the part from another vendor.

Unfortunately, I had the worst experience ever when I emailed Reliable Parts to cancel my subscription. I got a reply that they can not cancel my subscription, as requested. Although I informed them that I no longer want to request any parts from their online store, the response I got from them sounded fishy and dishonest.

Before you buy from them, look carefully at their return policy, which says they will not accept any "installed" parts under any circumstances. You can bring back a brand new unused part next day with proof of purchase and they will find "signs of installation" even if it has none and will not except your return, with restocking fee or not. Period! How pathetic is that? Put simple, expect all part sales final and not-returnable with this company. Also, they are selling unbranded parts which could well be counterfeit. The heater element I got from them was supposed to have GE OEM permanent stamp on it, at least a part number, voltage and wattage ratings, which all reputable brands put on their products, so you know what you are buying and what you deal with in the field. Refer to NFPA 70, 2023 > 4 Equipment for General Use > 422 Appliances > 422.61 Marking of Heating Elements. But this one had none at all. They will tell you that this is due to how they procure items from manufacturers "in bulk". Sure! Chinese knockoff sweatshops do just that! So, they are by minimum not code compliant, worse could be selling fake parts and charge you a premium for worthless POC. Bottom line - nothing short of scam. How can you trust a company like that? I'll never deal with them again!

I talked to a customer service person online and told them my issue. They told me the part that was needed and it was wrong. The worst part was that it was for a cottage appliance and by the time it was shipped to me, we closed it up until the season was over. I didn't know the part was wrong until I went up to the cottage a few months later and tried to install it. Of course, the have a 30 day return policy....and by the time I had a chance to replace, it was too late. I reached out to customer service for help, but they refuse to be understanding. Brutal.

Wrong part received, but i ordered the right one (as state on the bill). I email them, call them, etc. In french, in english, nobody i talked in this company seems to have a level of understanding above a 3 years old kid. Nobody in this company can open i picture send from gmail. I will never never never buy again from them. You shipped the wrong part can I have my part and the right one for **** sake!!!!!!! Go elsewhere and please bankrupted them. It's been 20 days and I talked to them each of those days and they still don't understand a thing.

Ordered a start capacitor for a fridge. Did not receive the advertised part made in japan. They sent me a cheap part made in india with incorrect value which I cannot use. Wrote to them and did not bother to reply. Lost 38 dollars as a result. Had to get the part somewhere else.