Reliable PartsReviews of reliableparts.com

Ordered an in stock item, received an invoice. They didnt contact as yo my pick up time, I called and told it would be 2 months, asked why they show in stock. Stated it was at another branch and would have shipped. At pick up they charged me $20 to transfer branch to branch, challenged the charge as it was unauthorized and could be considered bait and switch as they claim to have local inventory.

I canceled an order 10 minutes after placing it and the company shipped the order anyway. I had to go through three people to get them to send a return shipping label as I was not at fault and did not want to pay for shipping. The company sent me a label and I returned the part. When I received my refund, I noticed they did not refund shipping. I confronted them and was told shipping is not refundable. Despicable, predatory business - avoid at all cost.

They never pick up the phone so I can ask a simple question.. very disappointed at reliable parts.

Ordered a part for my Samsung dishwasher on Saturday afternoon, found it cheaper at PartsTown Canada by over $55 and emailed through their website contact form to cancel order. Monday morning radio silence emailed again and called them. Waited 10nibutes for someone to pickup, nothing. Just received email saying product was I stock and order is shipping. Again told them to cancel order. Radio silence again.

Ordered part, never sent it, I called they said I need to pay additional $13 for shipping, weird no email no nothing but ok, paid additional $13, waited 5 days still not shipped. What a scam company with total mess in their systems. Avoid AT ALL COST!

I wish I could rate Reliable Parts lower than 1. I ordered a part for my dishwasher and was sent the wrong part. After waiting on hold for 15 minutes, I was told by Reliable Parts I would have to pay to have it shipped back. I knew the exact part number, but somehow I was sent another one. Shipping cost more than the part. I will never use Reliable Parts again.

They advertise "Same day shipping" but it took 6 days to get the part to me. And the part arrived damaged, their business model to replace the damaged unit is bad, they do not want the part back, instead you have to give info to the support staff which in turn send you an email to advise you on how to proceed (an insurance claim), they do not want to deal with you on the phone. (to be fair the second support staff I talked to was more helpful) You have to submit a claim and IF APPROVED they will issue a refund, which will take another 5-7 days, grrr. I then said I don't want it any more I just want a refund and I'll send the part back. Again they do not want the "damaged part" back and will not issue a refund just an insurance claim. It OBVIOUSLY made me look for other option, since I kinda needed my washing machine fixed after already 8 days. I looked at Amazon for the same OEM part they sent me (not the original samsung part), it was available for next day delivery for almost $100 cheaper. ($143.91 down to $48.67 exact same part) I would not recommend unless its your last option.

I ordered a part from Reliable Parts, and the total came to $69.00. I chose to have it shipped to a pickup location, assuming that shipping was included—there was no mention of any additional shipping charges during checkout. However, after picking up the part, I was surprised to find an extra charge of $19.95 plus 12% tax. Had I known about this upfront, I would have opted to have it shipped directly to my address instead. I’m really disappointed by the lack of transparency. It feels misleading, especially when the shipping costs are only revealed after the fact.