Reliable PartsReviews of reliableparts.com

Less than a week ago, I ordered a part from Reliable Parts and after placing the order I read some of the very negative comments and became apprehensive that I had made a terrible mistake. NO, I had made a very wise decision. Reliable parts informed me when the order was placed, when it was shipped and gave me a delivery date. Today was the date and the part arrived in perfect condition and less than a week after I ordered the part. That is what I call EXCEPTIONAL SERVICE and I will never hesitate to order from them again.

Just like to let you know how helpful your employee, Danielle (Davis?) was on the phone just now. I think the last name was Davis or Lewis. She just helped me place an order for a part for my fridge that I could not find online. She was very courteous and a pleasure to talk to

Reliable parts helped me search for an oven controller part that turns out was no longer available, even tried next higher assembly. They were most pleasant to deal with. Then they helped me locate hard to find Weber Genesis grill parts, that were in short supply. Ordered online, pickup in Ottawa Bank street. Great in store staff too.

My 18-year-old Whirlpool oven stopped working last week—the bake element gave out. I searched everywhere: Home Depot, Canadian Tire, Rona... tried a few universal parts, but nothing fit. Then a helpful staff member at Home Depot suggested I check out Reliable Parts. I found the exact discontinued bake element I needed on their website—at a better price than similar parts. It arrived in just two days and took me only five minutes to install. The oven’s working perfectly again. Huge thanks to Reliable Parts! I don't have to buy a new oven.

Old Kenmore stove needed bottom element. Could not find compatible replacement anywhere online, found on the Reliable Parts in Coquitlam. Online with parts chat customer service who found the part faster than it took me to enter the Model number. Hoped they would get back by email in a few days but got instant part plus link to order instead. If I actually get the right part, it will be my most stress-free order from anywhere online! Whole process probably took 5 minutes start to finish. Excellent service and price.

Had an issue with the part that was shipped to us. When the mistake was described to Reliable’s personnel they immediately called to find out what we needed to correct the problem. They then dealt with it quickly and ensured that no additional costs to us. Very pleased with John and the others at Reliable.

BOUGHT AN OVEN ELEMENT FRIENDLY FAST SERVICE AT THE COUNTER WENT TO KENT AND HOME HARDWARE AND BOTH STORES SOLD THE WRONG SO CALLED UNIVERSAL ELEMENT THAT DID NOT WORK AND HAD TO RETUEN TO BOTH STORES HERE THEY SOLD ME THE CORRECT 1 AND WORKS GREAT PRICEY BUT I WOULD RECOMMEND IN AND OUT IN LESS THAN 5 MINUTES

I received a refrigerator bin via FedEx with a damaged box and a cracked bin. I was going to file a claim with FedEx (but shipper has to file), but chatted with Reliable Parts customer service. I've seen the mixed reviews, but my experience was awesome. I contacted their Warranty Department and sent them pictures of the box and bin and was immediately refunded my money. Perhaps I got lucky working with Latorya (she was great), but that's a great customer service experience .