RelaxthebackReviews of relaxtheback.com

I paid over $5000.00 for a zero grav chair with "white glove delivery", I found one that fit, but didn't have power, when Stacy found the chair at another store, I verified the foot rest was the U shape, and 3 times she confirmed it. The chair was delivered, but not with the U shape. I tried it and just didn't work so I returned it. But now the restock fee was 15% and pick up $199, ok but the way they wrote the invoice, I paid 15% restock fee on the total I spent (which included the $199 delivery fee) they also added a new $199, so I ended up paying the $199 fee 3 times instead of 2 times, and the 15% was not on the cost of the chair, but on the total bill. So beware shopping at their Beaverton Oregon store.

I ordered the chirp rolling percussion massager read these reviews after I didn’t receive it after a week and thought I made a mistake I contacted them they are were responsive and I was a paranoid impatient customer despite being sent a tracking number. This is my personal experience I would rate myself a one star customer and they were 5 stars despite my venom.

it took a month to get my product - a very expensive tempurpedic pillow and when it was so uncomfortable (like trying to sleep on a small rock) I knew I couldn't use it after 2 hours of trying. The company did not respond to my emails so I finally called them - and the person said it was not returnable. The pillow was pristine, had been covered by a clean pillow case - but they said the reason was hygiene - quite unfair I think. I asked why zero gravity chairs and beds were returnable when a whole human body had been on them? the answer, I felt had more to do with not wanting to refund the money than anything else. This is why places like Amazon exceed these companies that we all try to patronize to keep them going. I will not buy from this company again.

The Plantation Florida Relax the Back store sold us an adjustable bed for over eleven thousand dollars. When a problem with one of the motors started, we called on the warranty that they assured us was good for ten years. Otherwise, we never would have bought a mechanical product where many things can go wrong. The repair people said it needed a new motor, but when we contacted the manufacture, they told us we needed Relax the Back to order the part. The store didn't seem to know what to do, and the region manager told me two weeks ago that he couldn't do anything. They aren't standing behind the warranty they guaranteed as a condition of our buying this bed and are perfectily happy to leave us holding the bag. This is not a company you want to buy expensive mechanical products from, because they have no honor in standing behind their products or the warranties they assure you will cover any problems. We bought a massage chair, not from them, after this, but from Brandsmart, which has clear in-store warranties. These Relax the Back people you have to sue.

I needed to research several different zero gravity chairs for work. After not getting anywhere through several different avenues online, I decided to take a three hour trip to relax the back. The closest location was three hours away and well worth the trip. The website had listed that they had several different models of zero gravity chairs which I had researched for purchase. The store was very well stocked and had every model of chair that I was interested in. The sales representative was very helpful, not pushy, and ultimately helped me and my staff purchase the exact model of chair that was ideal for my business. I would highly recommend relax the back to anyone professionally, or personally for their chair or mattress needs.

TERRIBLE website. Products that are SOLD OUT DO NOT INDICATE so when ordering TERRIBLE communication after ordering. TERRIBLE communication regarding sold out merchandise TERRIBLE communication regarding shipping (was told 2X it was going to ship by X and it DID NOT. Do NOT buy from this site unless you want extreme frustration.