Quinn is my coach and his expertise in the online dating world is a huge help in navigating an area that I feel is a "necessary evil" when meeting people. Also his male perspective is particularly appreciated since I am so bad at trying to figure out what the person I am interested in is thinking/doing. Because of Quinn I am sticking it out through some early challenges that I would have otherwise just moved on from and lost out on what may turn out to be a great relationship
SC
Scotti
Therapy made easy
Courtney has been very easy to talk to through everything and her suggestions to better our relationships have helped amazingly! We/I have really enjoyed doing sessions with this company.
JU
Julia
Eric is a a wonderful, insightful listener
Eric was smart, down to earth, and a good, insightful, empathetic listener. I really appreciated his time and advice and am hoping my financial situation will be ok enough that I can chat with him again.
SR
Stephen R.
After countless times of my wife and I…
After countless times of my wife and I arguing over daily stresses and my wife threatening to leave, I began to feel like maybe I was the problem and decided maybe I should seek outside help. When I signed up to Relationships Hero I was a bit uncertain about how much help this could really be, but thought I had exhausted all over avenues and maybe this could help. From our very first session Ami was very helpful and understanding of my situation, I immediately felt at ease to discuss my problems and my feelings. She made me realize within a short space of time that I needed to be more sympathetic to my wifes feelings and provided me with tools to help better understand my wife and her feelings and not only that, but help understand my own feelings and accept that it's OK to feel the way I do. After only a few sessions things between my wife and I have improved and I know the advice Ami has given me will stay with me and I will continue to use on a daily basis. Overall I feel happier in myself and feel that my marriage will survive and thrive going forward. Thank you Ami!
NA
Nan
Very helpful
Very helpful. The advice and information given has helped me so much
NI
Nicole
Highly recommend!
Really great so far! Love the easy app navigation. My counselor Pamela is the best! She really is able to help guide me and give me insight into my problems. Would definitely recommend to any couple!
Also love how well the cancelation policy is and the reminders of up coming appointments. I never forget about appointments!
LW
Liam W.
The coaches are wonderful, but recent platform & pricing changes have made me quit after almost 1 year as a regular weekly client
This was originally a glowing review for my original coach Jeryanne who I worked with for about 8-9 months, which you can still find below. I have since worked with another coach Eliana for about 1-2 months, who I also highly recommend but do not have enough characters left to put that bit in too :)
I have taken the time to update the review to give an honest and detailed account of my recent experiences that led me to quit the platform after almost a year of being a client and my previous intentions to remain a client for many years to come.
You will likely see a response to this review from a support agent that monitors the Trustpilot reviews. Any concerns I am listing in this review have already been discussed with the company at length and I have been assured that they have arrived at their final position on them. Any concerns that are still in flux, I have not written about here, to give the company a chance to address them and respond.
On Saturday 16th October 2021 I was notified that the company was updating its pricing with immediate effect. I was previously paying the equivalent of approx £47 per hour for my entire duration as a client and the new pricing was £80 per hour, a 70% price increase. I pointed this out and was instead offered a price increase to £55 per hour, a 17% price increase. When I inquired about what additional value I would be receiving for the price increase, I was given no explanation. The price increase was not a reflection of any extra value being provided to me.
Having been a weekly client for almost a full year, I found the approach taken here quite disturbing. If I had been given more notice, I probably would not be writing this updated review and would have gracefully exited instead. But I think this is a sign of things to come. I speculate that the company is beginning to squeeze its client base to increase the bottom line, which they are certainly in their right to do so, but I still think they could go about it with a little more decorum and respect.
I offered to bulk buy coaching hours e.g. 20 hours as a compromise to return to the previous pricing level. This request was ignored and I was given a final position of the £55 per hour figure.
My next best alternative that I am switching to is a local qualified counsellor situated nearby me in London, who charges between £35 and £45 per hour, based on her clients income level. The pricing strategy changes by Relationship Hero are not competitive with rates offered in one of the most expensive cities in the world! Something is not quite right here, clearly. Regardless, I have been priced out of an otherwise very enjoyable experience. Prior to these events, I was completely satisfied with all aspects of the platform and the coaching provided.
Bonus fun fact: as far as I can tell, the support alias "Monica" and picture does not refer to a real person; this is a support alias used by multiple members of the support team. I find this quite subversive and misleading, but it is a minor point in the grand scheme of things. It's kind of ironic that a relationship coaching platform is catfishing all of its clients on a daily basis!
---
Jeryanne has been a truly wonderful and inspiring coach who has exceeded my expectations. I have had the pleasure of working with her almost every week for the past 8 months. I highly recommend her in the strongest possible terms.
As I imagine lots of new clients do, I arrived here in complete desperation after a recent breakup. I immediately found the well-informed support I was lacking from friends and family.
Jeryanne has acted as an outstanding anchor, confidant, cheerleader, teacher, listener, challenger. Showing up with such consistency and presence for such a long time is a testament to her enduring commitment to help her clients grow.
As someone with occasional (OK frequent :D) crippling anxiety, I have found her to be particularly good at providing an oasis amongst the storm. Not once did she succumb to the sense of panic or dread that I would often bring to our earlier sessions, instead offering a safe space to explore in peace.
Our sessions have evolved from my original debilitating obsession with my ex towards a more balanced journey of personal growth. I have found support in areas ranging from romantic relationships, business relationships, family issues, past trauma, general life issues, and everything in between. She has been very accomodating in supporting me with my top issues on any given week, whatever they may be.
I feel very lucky to have met such a talented coach to share this tumultuous section of my life with. I am a work in progress but 10x more resilient, self-sufficient and happier than I was 8 months ago.
Cheesy one-liner summary? I came to get my ex back - I stayed to get my self back :)
CV
Catalina V.
Simran is an excellent coach
Simran is an excellent coach. She has helped me through a really rough time in my life. She gave me the tools to do a lot of self reflection and I am very thankful for that.