ReineecoutureReviews of reineecouture.com

I am so unhappy and unsatisfied with the experience with Reinee Couture. I ordered the dress Sept 6th and was told the dress would be ready the end of September. It was not ready until October 6th. I was lucky the event was cancelled because I would not have received it on time and the dress is not to my satisfaction. The gems are literally falling off, I don't like the silver on the back of the gems and the silver that holds the gems either. The front of the dress also is not sewn on properly so it doesn't look good, the creases are just flopping. On top of that, the dress was supposed to be $690 USD, I initially paid $345USD, after the dress was finished I was sent a bill for $475 instead of $345. I was not told about shipping. They then offered to ship it free. I told them few times to ship it FedEx as DHL always charges duties. It was sent by DHL and I had to pay another $73 for duties. I am just extremely frustrated. I didn't even try it because the gems keep falling off. I sent an email about my frustration Oct 20th and a follow up a week later, no one has gotten back to me since. Please do not order from them. They finally responded after I submitted a review yesterday. Gave me 5 hours to remove my review then try and offer a resolution. They would not try and resolve the issues without me removing my review. They have also said they can not find an order or reference number but I have the receipts and all the conversations.

This company is trustworthy and creates beautiful handcrafted gowns. Beware - Not to be confused with the Reine Couture website which is a scam.

Hey, so I’m from New York City and prom was coming up so I was looking for dresses and I happen to come across there instagram page and decided to reach out. I won’t lie, I was a bit afraid to send the money but I trusted them and had a wonderful experience. They made my dress exactly how I wanted it. They were so sweet and kind and took there time to understand how I wanted it to be. It came in beautifully and I’m so happy I was able to enjoy this experience with them. Thank you so much to Reieneecouture, I loved the dress! ❤️

I actually bought two dresses from them. The first dress didn’t come exactly how I wanted it because the fabric was different. However, the second dress was perfect and I loved it. They gave me a discount on my second dress because it wasn’t how I liked it. My advice to you is to make sure you are clear with what you want. They are very good with costumer service and they make sure to show you the end result before shipping it to you. The dress also came in time so that is a plus. They are great with deadlines. I would highly recommend getting a dress here.

Great customer service with good knowledge of sortiment and customizing. Fast reply.