Rehab Store is your companion on your road to recovery. Buy orthopedics, pain management, hot & cold therapy, daily living aids, fall prevention, exercise equipments, activity helpers, CPM, modalities, braces & splints at affordable prices.
rehabstore (rehab-store.com) has 215 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Hope
I purchased two metagrip thumb supports for my husband and I on 10/17/25. As of today, I have yet to receive tracking information. I called customer service re: the status of my order and the representative acknowledged that the product was in stock. So, why the delay? WHY? Medical supplies are ordered out of necessity. There should be a sense of urgency for all orders. Very disappointed in the speed in which my order is being handled.
JH
I ordered something small from this website and failed to check Trustpilot before buying. Two stars because I finally received it. I ordered in early May, received a confirmation email immediately upon ordering, and no communication after that. Shipping was supposed to be 5-7 business days. I waited a few weeks before calling and the agent at their call center told me there was a delay and it would be 6-7 more business days. I asked if there would be a shipping notification email when it finally went out and he said yes. I finally got a shipping notification mid-June that it had delivered over a week ago!! I live in an apartment complex so there are always tons of boxes delivered so I don’t see packages for me unless I know to check for them. Fortunately it was still in the mail room and I finally got it. I really thought I got ripped off. So, no, I absolutely wouldn’t recommend this website to order anything from. Terrible communication, incorrect shipping information.
Barbara M.
Poor communication. Did not respond to me regarding a receipt to be emailed. No response on update when the item was going to be ship or shipping tracking.
