rehabstoreReviews of rehab-store.com

I placed an order for a thumb brace on August 14th. My credit card was charged on August 18th. No shipping notice and no product. I called and the lady with a heavy accent says it was delayed by the manufacturer and will take another 2 weeks to get here. I told her to cancel the order and refund me the money. She said she will send my request to the manager. So far no email or phone call.

Terrible experience. Had placed an order, it never came, and they were scheduled to provide a refund. I have called several times. I recommend buyer beware and find another source. I will not use this company again.

Fraudulent activity The Shipping Policies on the storefront website list: • Economy Shipping: Most orders are delivered in 5-7 business days. • Standard Shipping: Most orders are delivered in 3-5 business days. • Expedited Shipping: The fastest option available, most orders placed before 2:30 pm EST are delivered in 2-3 business days. Among various other delivery options. During checkout, the only option available is Economy. When I phoned Customer Service to inquire about Expedited Shipping, they told me some time ago they decided to go with just one shipping method. It has been over a week since the order was placed with no indication of delivery status. I needed a medical device delivered on a timely basis and so purchased an item based on this company's posted availability and shipping information. Like many other complaints submitted by customers, they have not abided by their own published terms. Repeated communications with customer service to determine delivery information have all gone unanswered. These other customers have also indicated that they have great difficulty with refunds for their undelivered purchases. Rehab-Store.com (Health Products for You) operates in a highly unethical manner causing delays and lack of fulfillment for orders to people who have genuine health issues for which they need prompt support. Furthermore, they make the reimbursement process an exasperating ordeal. Such abuse is reprehensible and should not be allowed to continue. Operations which take advantage of health care issues to lie, cheat, steal and scam individuals need to be eradicated.

Offering discounts that don’t apply and/or have fine print that have a laughable maximum of $15 should be illegal.

Order never sent, no one answers the phone, no email response. Had to submit a fraud claim to my credit card company to get my money back. The Rehab Store is shady.

I ordered an item from Rehab Store on 2/24. Their website states orders ship same day or next business day at latest. Two weeks later I had not received shipping confirmation. I asked for my order to be canceled and refunded and was told that it had been and I would be refunded in 3-5 business days. 5 business days passed so I called customer service. I was told that the manufacturer had not canceled the order yet so it still has not been refunded. I told them this was unacceptable and they needed to refund me immediately. I was told I would now receive a refund within 2 business days. The call center sounded like it was in someone's living room. This place is shady and I will never shop here again.

I was sent coupon code RSBUYAGAIN, which did not work. The last time I tried to use a coupon code that was on your site, and it also did not work. I feel like you are a lot scammy.

I ordered a LEFT Thumb CMC Metagrip support on 1/19/26. They told me there would be a SLIGHT delay due to it being a backorder. My credit card was charged in full. Four weeks later, this CMC support still had not arrived. I called again and the customer service said it was on its way. The thumb supports finally arrived on 2/19/26 but for the WRONG SIDE! They sent me a RIGHT support instead of the Left one I ordered. I asked them to send me a return address label by email, and they did not even do that. Don't use this company as it is unreliable with both sending the correct item and having great time delays!!