Regal CinemasReviews of regmovies.com

If you’re thinking about subscribing to any monthly or yearly subscriptions with regal. Be very cautious. They make it difficult to cancel and even after messaging them about my cancellation they respond and still push it out one more month to charge you one more time even if you meet minimum requirements for example mine was minimum of 3 months. Communication with them through email was a nightmare. So don’t sign up or plan on paying a month or two extra after requesting it to be cancelled.

Been a reagl cinema subscriber forever and had tickets for today to take my grandson to see Wonka . His entire family came down with covid. I had to get a refund and they would not return the $5.50 service charge. I sent an email, complained; explained etc and got nowhere. I know it is only $6.00 but It was about the way I was treated. Without going into much detail this child was born drug addicted, was in 5 foster homes in 3 1/2 years and my daughter finally adopted him. We are in our late 70’s and were flying from Florida to Boston to take him to this movie. That are all so sick, our trip was cancelled and yet, regal felt the need to screw about of the service fee. Won’t step in another regal cinema again

Unlimited plan is VERY limited. Its only Unlimited for their "basic" movies.. all the crap no one wants to watch. They bury this information deep and you don't realize until you're already stuck with a 3 month useless plan. Lucky for me I used my credit card as my payment option and just put a hold on it once I caught on to their false advertising.

My experience with Regal Crown Club's subscription service was a total disaster. I tried to cancel my subscription as per their policy, even providing proof of my request. But their customer service, especially Sunny, was beyond frustrating. Sunny ignored my requests, claimed they never received my email, and refused a refund. They didn't care about resolving the issue or escalating it to a supervisor. It felt like they were just brushing me off. I strongly recommend avoiding this service. It's a hassle to unsubscribe, and their customer service, especially Sunny, is a joke. Save your time and money.

They heavily advertised for Unlimited movies for $22.99 and say it pays for itself in just 2 movies but it's a big scam, they are taking it for a minimum of 3 months and you can never cancel it forever they keep charging your credit card. there's no way to cancel it No direct phone, does not respond to email, Total Fraud.

IF YOU'RE DISABLED, DON'T GO TO REGAL CINEMA. The manager there, named Chris, does not honor the free companion ticket, even though this is Regal's corporate policy. When I showed him the policy in writing, he said it was his prerogative whether to give me a free ticket. It's very difficult to take my husband to the movies, but I attempt to do so since he loves it so much; he has dementia and is wheelchair bound. It's very disappointing to be treated in this manner. :(

Took my 2 grandsons to movie that was supposed to be 3D. When I purchased the tickets the cashier said this movie is not 3D. I said that’s strange because it said it was on the website. Go in and immediately realize that it’s blurry. Sit down and after a while feel like I’m getting a headache so I go back out to the cashier and say, are you sure it’s not 3D because it’s blurry. She says no it’s not. Go back in and sit for a while and decide I’m not paying $44 for a headache. Go back out and ask for a manager. He says, we’ll ma’am do you have your 3D glasses. Says it like I’m stupid. Sir, I realized it was 3D when I walked in but when the people who work there refuse to listen to what you’re saying what can you do. Unless it’s possible that they work there and actually can’t read that it was 3D.

I bought a $100 gift card in 2019 from a promotion for an extra $20 for food and beverage. Covid hit, but they told me it would never expire. During that time I changed my email address and recently could not find the digital gift card. Called customer service and they said I needed the gift card number in order to redeem it - even though they had my name, my old email, and an indication I had purchased it. So I am out $100. Will never go to Regal again - AMC and CMX are my new go-to theaters.