Regal CinemasReviews of regmovies.com

I had leftovers from an expensive lunch that I was told I couldn't bring into the theater. Well...that didn't go over very well. 2 young kids telling me to leave it behind the concession counter. I don't leave my food unattended ANYWHERE...they finally let me go in. Don't mess with an angry woman! Poughkeepsie Galleria Regal Theater.

Regal cinema, Elmwood Ave, Buffalo NY practices age discrimination. Regal Cinema instituted an age curfew and does not refund to those denied entry.

This review is more in line with the movie trailers they show prior to the movie you paid to see. I took my children to see Jurassic World Domination on opening day and at the 10 AM show. We showed up after the scheduled show time just to walk in, in time for the Bullet Train 2 trailer to come on and the opportunity for a theater full of children younger than mine to hear Brad Pit tell another actor "Eat a bag of d!cks Lady". Now I'm a retired Marine and don't talk like that but the Motion Picture Association believes this is acceptable for a matinee movie for any rating lower than an R rated movie. *** Trust Pilot will not let you properly spell the word out but the MPA allows it on a movie screen***

I have seen the same review by others. There is no option to cancel membership in application and when I emailed customer support they said they cancelled it but still charging every month 22 since 6 months. Please please please please do NOT get the regal unlimited! They will keep taking your money and won’t stop. I got regal unlimited, only wanted it for 3 months. I didn’t realize they were going to charge me again. I canceled my subscription and they still renewed it and charged. WARNING stay far away from their passes. It’s all money making and they won’t stop.

I had a ticket that I purchase some time ago to go and see The Quiet Man with the theatre experience. The show was today, and it was at the Winter Park Regal village Cinema. Maybe 2 dozen or so of us got this experience. First. the movie was to begin at 1:00. No movie, nothing but silence. Somebody in the theatre went and notified them....twice. apparently this was a remote feed that didn't work until about 20 to 25 minutes into the movie. I was HOT..and not lonely in my anger and disappointment. When what I got to see was over, I headed quickly out and asked for the manager. A very young man came over, and I informed him of my dismay over the problem. He and the projectionist said it was a feed problem they could not do anything about. I then explained that I managed a theatre for almost 10 years. In fact 2 of them. A simple customer service sorry gram to the happless group forced to sit and wait for whatever with NO explanations offered could have been avoided by just telling us what had happened. There was an impressive line behind me waiting to fill his young ears when I was finished. To his credit, he offered a refund, free tickets, whatever I wanted. Good PR, bad service overall, though. I only wanted the refund, period.. but suggested he get to a course of customer service soon. It would benefit more than just him. So disappointed.

Please please please please do NOT get the regal unlimited! They will keep taking your money and won’t stop. I got regal unlimited, only wanted it for 3 months. I didn’t realize they were going to charge me again, so I didn’t say anything until it was too late. My husband canceled my subscription and they still renewed it and charged. WARNING stay far away from their passes. It’s all money making and they won’t stop. Please save yourselfs and don’t make the same mistake like I did. You will feel like they stole from you, please please please stay away from them!

Great value but Regal has many issues with its app and billing. We were charged 5 separate times in one month for the 2 memberships we have. They make it very difficult to correct any issues and there is no way to speak to anyone... you must use the "contact us" page that is hidden at the bottom of the benefits page. Extremally frustrating and not customer friendly.

Avoid their subscription program at all cost. There's no way to cancel and they'll advertise a "free" trial that locks you into a three month subscription afterwards. They refuse to do refunds and the customer service feels like you're speaking with a robot that only exists to copy/paste messages that translate to "lol sucks to be you" in layman's terms.