Regal CinemasReviews of regmovies.com

This company is the worst and I hope they go out of business. If they mess up your payment while purchasing tickets, there is NO way to reach customer service. A representative will write you back only to ignore you after you give them more information. This happened several times, they know there is nothing you can do. I will never spend a single dollar in a Regal cinema ever again.

Unlimited movies is a scam, regal staff ill informed on how to run a movie theatre or answer questions on programs they are selling. Wanted refund and was denied. Preferred ticket program . I was told to sign up for this great program and failed to be warned that it's one person per email address !! What rock head designed this program where only one person can have an account in single form. Most people attend a movie in groups, couples, families ECT.. I'm disgusted that each family member has to have a different email with a different account ! The most unorganized plan I have ever heard of in my life and it doesn't state one email holder per unlimited account anywhere when signing up. Customer service keeps saying I signed a contract , they sent me a free popcorn coupon and 2 free tickets... Yay, I'm jumping for joy a whole small popcorn!! Did they read my concerns? No they did not cuz I was sent a popcorn and tickets.They ignore customers keep them in business, customers buy consession and customers are livelihood to future survival. Running business in a disrespectful manner, ignoring customer concerns and stealing money from customers results in government fraud, lack of protection of client information and mishandling customer financial information in everyway. Does the owner of regal know the business practices of taking money from customers, dirty theatres and lack of staff in a theatre. What would the CDC or health department say about some of your theatres? I can speak on victor, Ny and Henrietta, Ny. Both need to be cleaned and management needs to visit the working floor, not sit in the office doing nothing when staff is low and concession needs help or theatres need to be cleaned. When I worked at a theatre we all worked as a team! Stop regal from stealing money, clean your theatres and train staff. I won't be renewing and you won't be taking any extra fees from my account like others or charging me for renewal fees. ty

After visiting Regal Cinemas for over a decade in many different states, I have concluded that they have some of the lowest quality amenities out of any theater chain (screens, chairs, cleanliness, etc...) However, worse than all of that are the absolutely disgusting and repulsive business practices when it comes to their unlimited subscription. As other reviews have stated, they are extremely, extremely predatory when it comes to cancelling your subscription. When I first purchased their unlimited package, I didn't know that it was a 12-month minimum contract. That's fine, it's my fault for not doing my due diligence beforehand. However, my 12-month contract ended in 2021, and I am still struggling to cancel to this day. There are no 'cancel subscription' options on your regal phone app or the website. On top of that, it is virtually impossible to reach them over the phone unless you want to wait multiple hours for no resolution. So, logically the next step is email, which is even slower and more convoluted when dealing with them. EVEN IF you manage to get some kind of answer after months of radio silence and having their charges hit your bank account, they might just straight up lie to you like they did to me. I am literally copying and pasting the following text from Regal Customer Service's email: "I can confirm that your Unlimited account has been canceled on 05/09/2022 and there won’t be any further charges." And yet I still received another $23.99 charge to my account today (1/4/2023). To end all of this, they are now requesting my debit card information and screenshots of the transactions so that they can verify that they're charging me. This has been an ABSOLUTE NIGHTMARE. My only recourse at this point is to convince my bank that these are fraudulent charged and to block them from hitting my account because clearly Regal's extreme greediness and despicable practices will force me to pay them $300 a year for a service I no longer use. So, my very long-winded point is... to avoid this at all costs. Unless you are an absolute movie fanatic who plans on going to the theater 3-4 times a week for the next couple of years, please don't get yourself involved with this bs, it's not worth the stress and time wasted.

Theater has miserable showtimes, rarely anything after 6pm, which has severely limited this passes usefulness to me. Additionally, Regal intentionally makes this subscription a nightmare to try to cancel, though a predatory business practice hoping to continue collecting subscription fees from people who don't use the service but can't figure out how to cancel it, or don't have the time to spend 45 minutes on the phone to be told to await a call back another day. Ridiculous, and a disgusting financial "strategy." Avoid signing up.

The entire pre show was pushing political woke agenda as the are not any other clients in the audience. It's biased and it was disgusting. I will never go into another one of there theaters again

On September 24 I bought a ticket using my Regal Unlimited online account. Since this was not in a premium theater, I should have been charged only a $0.50 transaction fee. However, I was also charged a $5.50 surcharge which was clearly a mistake. I reported this to Regal Unlimited within a day using their online message service but received no response. About a week later I sent them a follow up email reminding them of the problem but have still received no reply. Because there is no contact phone number for Regal Unlimited, I have no further recourse. The way they have stonewalled me on this issue is a disgrace!

They are a scam..I bought tickets for my family to go and they charged me way more for convenience fee than tickets itself. My son got sick so I cancelled…they refunded my tickets but not the convenience fee. Don’t go here!!

Dania Pointe Hollywood Fl, For a new theater this has to be the worst circus ive ever seen an Absolute horrible theater, over heard multiple managment talking to employees like they are garbage. Also have had friends work here and Gm nor Am care if an employee is sick, they simply do not care for there employees nor customers. The whole places managment needs to be refurbished by someone with a brain.