Regions BankReviews of regions.com

Bad experience! Firstly regions wouldn't let me enter my own account after changing email and phone number so i had to take an uber to a physical Regions bank to update my personal info instead of over the phone as they wouldn't let me. Then I wasn't able to log in on app after updating info. It took me a long time to log into my own bank account. People should be allowed to update their personal info with on phone customer service. And being charged to transfer out your own money is horrific. I'm glad I closed my account with them.

Opened premium money market account and would not add my wife! She's on checking and saving account but will not add her without a branch visit. Due to medical issues and transportation problems we can't drive there. No customer service terrible support with issues. Recommend don't do business with this bank.

I’ve already had two very unfavorable experiences with this bank and I’ve only been a customer for a few months. Phone representatives are not helpful and honestly I think it’s not worth the effort or stress trying to bank with them. My girlfriend left after banking with them for years after her account was hacked and they wanted to hold her liable the next time. No fraud prevention and they expect you to suffer when they fork out your money to scammers! My employer said my money is pending yet when I contacted the bank they said there is no way to know if a payment is pending or not because they can only see what I can. Why have a number to call if you can’t tell me more than what I can already see????

Today I spent hours trying to reach someone at Regions who could help me access my own paycheck. I have deposited the same payroll check two weeks in a row with no issues. The only difference this week was that I used mobile deposit. Regions placed the maximum hold on my account — 7 days — leaving me with no money for groceries or gas for my three children over the weekend. After being told repeatedly that nothing could be done, I was finally connected to Amos Frazier in Corporate Security. He told me I had only been a customer since 2023 and used that to dismiss me — ignoring that I have two accounts, one older than 2023. When I expressed frustration, he said “I know what I’m going to do about this” — and he meant it. Within minutes of hanging up with Amos Frazier, I was completely locked out of my online account. I cannot reset my password. I cannot monitor my account. I cannot see what overdraft fees are coming in. Amos Frazier in Corporate Security had the power to lock me out of my own account in minutes but claimed there was nothing he could do to help me access my own paycheck. A representative who identified herself only as “Lis A” told me to go to a food pantry. I have a job. I deposited my paycheck two days ago. When I asked for her full name so I could report her comment, she told me she would “handle it.” They can lock you out in minutes. He punished me because he didn’t like my tone of voice. That is who Regions Bank is.​​​​​​​​​​​​​​​​

Put My account a hold for a bad check that someone give me,cost me a mortgage escrow late payment and other problems with my bill payment ,a desaster ,there was not fraud ,better learn how to control fraud ,and not go against you own customers.

Regions Bank started great then they had a glitch in their system after I had funds available from my paycheck & they made my savings account go in overdraft. They admitted a glitch in their system was the reason but has made me pay it back & takes money out of my account each time I get paid. I have called them about it many times & they always say “well we have a right to do that” & recently a lady hung up on me. I want nothing to do with this bank once I get out of this situation that THEY messed up.

Wasn't able to use zelle for some unknown reason, so I had to go IN PERSON to have some hold lifted. Had that dealt with, now I'm trying to buy a washer and dryer with it and it says I need to call customer service bc my payment is on hold and may or may not go through. Are you effing kidding me right now?! So I call, get put on hold forever, then get hung up on while on hold. Now I'm having to call back and there is a wait time. Worst bank ever. If you are even THINKING of opening a bank here DO NOT DO IT!! This place is NOT worth the headache and there are absolutely ZERO benefits to banking here!!

STAY FAR AWAY FROM REGIONS BANK Had to get a $20k loan to fix my flooded basement got told it was only going to be $100 a month i said great since im disabled and on a fix income well that $100 doesnt even cover the interest rate since its $6.06 per day and of course they send out paperwork every month telling me to pay the $100 but that $100 doesnt even cover the interest every month and doesnt even put a dent in the $20k debt this company is DIRTY they dont even show the total you owe its just the total you Originally signed up with them for and not the current total if i didnt call and check i wouldnt even know it wasnt going down so now i owe $20,700 they are scum of the earth and they wont even work with me on the interest rate at 10.99% even though i didnt miss a payment yet