Regions offers a full spectrum of banking services. Visit us online or at one of our many bank branch locations for checking, savings, mortgages and more.
Regions Bank (regions.com) has 509 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Crystal J.
Went into Regions Bank open checking they did a hard pull on my credit not soft pull my credit than went down 31 points and I still got denied her name was Nikki McPhaul in Tallahassee on Monroe St very disappointed with whole ordeal
Toni Z.
This has been the worst banking experience I've ever had. On July 3, 2026, Regions Bank withdrew $362 from my Regions Now Account to offset another checking account I have with them. What makes this so frustrating is that I had already spoken with a representative on June 26 and explained that I would be able to bring the account current by July 15th. Unfortunately, the call disconnected on Regions' end before I could provide the payment amount, and the representative never called me back to complete the conversation. Instead of honoring the payment date I provided or following up with me, Regions emptied the funds from my other account. I then spoke with Supervisor Dejah in the Active Collections Department. She confirmed she listened to the recorded call and heard me say I could pay by July 15th, but she was rude, showed no empathy, and offered no meaningful assistance. I expected much better customer service. Regions should have a policy requiring representatives to call customers back if a call disconnects on the bank's end. That simple step could have prevented this entire situation. I'm extremely disappointed with the lack of compassion, accountability, and customer service. Based on my experience, I cannot recommend Regions Bank.
Risleisy O.
Terrible bank to be with . They don’t help customers at all I’m closing my account and staying with my Navy Federal bank.
Merrideth W.
As a mother to a disabled child...let go from Wells Fargo two weeks before Christmas just due to having a disabled child...Regions is taking the cake! My account was hacked...told to call back everyday for 5 days with no resolution! Then to see Regions taking 8 dollars monthly to just hold my money! Again, mother to a disabled autistic son who gets NO help! That 8 bucks is exactly the cost of off brand briefs he needs! Now with no card, out 200 dollars...im screwed! Refund me ONE 8 dollars! While still pushing banking products on a frantic woman! I have to wait 10 more days hopefully to get my money back! Then close my accounts after another 8 dollar monthly fee! Even with me telling them I'm closing my accounts! I will leave every review possible to let people know there is no empathy or just help for people in the autism community! Would never wish my life on ANYONE!!
Audrey S.
Won’t let me log into my online account and I’ve had this account for 20 years!! It’s prob because they need time to steal our money! I don’t recommend Regions also there’s always hidden fees!!!
Brenda A.
My brother banked here for over 30 years. He passed away recently and I have had nothing but problems dealing with this bank. He left a very small estate and I am doing my best to pay off his creditors but between the time of his death and the closing of his account almost $200 disappeared from his account. His banker was advised by their legal department not to provide me with any information about the difference. And their motto is "Do what is right, Focus on your Customer, Put people first" Would not recommend using this bank!
DeMarco S.
They steal money from people who are black . I don't have over draft but 900 in the hole. How!! Lousy banking app. Take your money else where because they will steal it one way or another!! I hope all the stock holders go to hell.
Bruce
I am writing this review to warn everyone to stay far away from Regions Bank. They have been holding $60,000 USD of my money for 3 months without providing any prior notice, justification, or written explanation. For a bank to freeze a significant amount of capital and completely lock a customer out of their funds with zero transparency is completely unacceptable and financially damaging. To make matters worse, the customer service has been completely non-existent. I have repeatedly tried to follow up with a bank representative, Emran Hasan, seeking updates or a timeline for resolution. He has been absolutely useless and has not helped in any way to resolve this issue or provide basic information. If you value your peace of mind, your business, and financial security, do not trust Regions Bank. They will hold your money hostage and leave you completely in the dark.
