Regions BankReviews of regions.com

Regions has TERRIBLE customer service. They make it VERY DIFFICULT to talk to a human. They make you wait in line over 30 minutes to talk to someone without the option for a call back.

I opened a business checking account and had over $7K in clear funds. I received a check and opened a separate account so that nothing would be commingled in that transaction. That check was bad and, without even informing me, Regions Bank froze my unrelated business operating account during the COVID-19 emergency. After hours on hold with the only number they gave me, I was advised that I would receive a letter and I should call the number on the letter. I received a letter alright, telling me that my business account was closed and that they would MAIL me a check. Of course no contact information on the letterhead - just a logo. That was last week and the check has not yet arrived because I was separately advised that the check would not issue until April 8th (tomorrow). They refused to let me withdraw my clear funds locally and I have no access to my own money. I filed a Complaint with the Federal Government, but that will take weeks to resolve. Meanwhile my business is shut down. DO NOT TRUST REGIONS BANK WITH YOUR MONEY, you may lose access to it and have your business harmed. They just don't care and make themselves inaccessible referring to their "back office" having made the decisions, terminology that sort of speaks for itself as by definition a negative connotation. If you are thinking of opening an account, try to find a number for your local branch first, you'll see.

Regions stopped depositing checks we sent to them w/deposit slip, then sent us to collections (twice). They have successfully dropped my credit score from 820 to 720. DO NOT OPEN A MORTGAGE WITH REGIONS. Save yourself and stick with a large bank (Wells, JP Morgan, Bank of America, Citi, etc.

Not a good experience....I decided to open a business account at Regions because of their convenient location. However, I didn't know that they have very high fees, they (it has been my experience) make mistakes that end up costing the account holder money, time and aggravation since Regions' agents don't seems to be very knowledgeable, and the bank's policies are intended to protect them, even when they are wrong. I personally spent lots of time on the phone, and had to keep calling back and starting over with other agents, since they don't seem to keep good records. Sadly this has not been a very good experience for me, and I am seriously considering closing my account with this bank; it seems that this bank does not value their customers, and that is very sad.

Regions bank is like the only bank i know that is very unprofessional and that is not organized at all. For instance: 1.) Long waiting times on phone. 2.) Rude representatives 3.)non Knowledgeable representatives 4.) Hard to understand rep 5.) Unprofessional behavior 6.) They do not send you a correct bank statement which causes your balance to go delinquent and possibly ending up in collections. Please do not bank with them! go somewhere else for better service.