Regions BankReviews of regions.com

My mother had an automobile financed through Regions 6 years ago, and never received my lien release, so she can't request a clear title from the DMV. My mother has cancer and is in hospice. I have POA for her and have called (and pushed buttons, and waited, and been directed to numerous departments) three times about this only to be told that the loan could not be looked up. This is RIDICULOUS - the worst customer service I have encountered. After calling, you can't speak immediately to a person, but must go through menus, waits, intermediate people, transfers, etc. When you FINALLY are able to speak to someone, you can't even get your customer service rep's last name so you can make notes accurately!

My mom is 95 and gravely ill. So my sister and I went to the bank. Took my mother's name off her account. My sister was already on the account. They add me on the account. I even have legal papers state that my brother and I will be POA. I gave the manager a copy. It's written up by a lawyer state that I have the right to transfer and withdrawal money from the account. But on July 6,2021. I went try to transfer money from the account to a checking account. The lady at the table told me that the people at the window can help me. I told them that I need to transfer money to an account. Show them an id. They refuse the transfer. Don't know why? My name is on the account. We taken my mom off the account.

Horrible bank to deal with. Signed up with a promotional offer and never received the deposit bonus of $200. I had to make 10 transactions from the date of opening and my tenth transaction evidently posted 1 day too late. The transaction was made it the right time but took 1 day late to post. Really? Costumer service was bad!

I have been trying daily to reach the credit card department and a LIVE person for 5 days. I have yet to get through with on hold times of 17-29 minutes each call and still NO one answers. How do they stay in business with such poor service? I will be closing my credit card soon. Ridiculous!! No other credit card I have operates in this manner. You people need help and I'm talking to senior management. CEO? COO?

Don't try to call customer service. I have call with a small problem and after 40min hold I finally got thru. I explained my problem and she put me on a "brief" hold. It's now been 50 mins and still on hold. Maybe she went to lunch. Worst customer service I have ever seen.

I have the worst expereice with Regions Bank . I got my pay off balance from their automated service and paid it off my card in full. 6 months later, I received a letter notifying me that my account was sent for collection with a balance of $12.50. I realized how badly they destroyed my excellent credit. and called regions right away,. The agent I spoke with told me that $3.00 was remaining when I paid off, and I have been being assessed $1.50 interest on the $3.00. And by the time I called, it had reached $14.50. I paid that to regain my credit.

This bank sucks !! Cant help with anything I was charged a over draft fee overnight and they couldn’t tell me why if I had money In my account when I fell asleep ?? Doesn’t make any sense

Sent payment on time as usual but due to well known postal service late deliveries it was received by the bank 2 days later. They charged me late fee which I requested be canceled and the bank refused it. Have credit card for more than 15 years with this bank always paid on time. Double standard that they offer relief due to covid-19 pandemic but cannot approve late fee on customer that has been them for more than 15 years. Previously tried to earn get points with credit card and was told that my credit card was too old. Was bounced from one dept to another until I hang up in frustration. Poor customer service, poor human service. Loosing customer not using there services anymore. Had it with this bank