Regions BankReviews of regions.com

Have been with Regions for more than 25 years. Two days ago without notice my account was but on hold and locked. I have just over $6,000 in the account I can’t get. House payment is due today. After two days still nobody can tell me why the account is on hold. I have three other Regions accounts but they are fine but I can’t move money between them. I’m done with Regions as soon as I can get my money out.

Comin back to this bank is the worst decision I’ve ever made. Over charge on the overdraft fees. That I can’t afford to pay is crazy

**DO NOT BANK WITH REGIONS** **Highlights:** * 20-year Regions customer now closing accounts because of this experience. * Four unnecessary branch visits. * Told to obtain a new Social Security card for no reason. * Multiple voicemails ignored by both banker and branch manager. * Three months without resolution over a $32 issue. * Shay at the Fayetteville branch was the only positive experience. I rarely leave negative reviews, but after more than three months of trying to resolve a simple issue with Regions, I feel other customers should know what to expect. I have been a loyal Regions customer for approximately 20 years. Unfortunately, this experience has completely changed my opinion of the company and has led me to close my accounts and move my banking elsewhere. My issue began in April when I visited the branch to understand why my secured Regions credit card had not graduated to an unsecured card after four years of perfect payment history and responsible credit utilization. I also wanted help reviewing two unexplained charges totaling $32. I was told the credit card issue was handled by a separate department, which I understood, but Vasuthara assured me she could help with the $32 refund. Instead, the process became focused on my account displaying only part of my legal name, even though the name on my account was fully contained within my legal name on my ID. I was told I needed to obtain a new Social Security card before anything could move forward. After four branch visits and obtaining a replacement Social Security card because I was told it was necessary, I learned this was completely unnecessary. On my fourth visit, Shay assisted me and immediately explained that the steps I had taken were not needed. She was professional, honest, and the only employee who genuinely tried to help. Shay attempted to get the refund resolved by emailing Vasuthara twice, but neither of us ever received a response. I then called the Peachtree City branch multiple times, leaving messages for Vasuthara with no response. I eventually left a message for the branch manager. After three days without hearing back, I called again and spoke with him directly. He took my information and told me he would call me back in five minutes. After 30 minutes with no call, I called the branch again and was placed on hold for 12 minutes before being told he was assisting another customer. I understand customers in the branch need attention, but after four visits, multiple unanswered messages, and more than three months waiting, I expected basic communication and follow-through. This review is not about $32. It is about the complete lack of ownership, accountability, and customer service. A simple phone call or someone taking responsibility for the issue would have prevented this. After 20 years of loyalty, it is extremely disappointing that Regions allowed a customer relationship to end this way. I hope Regions improves its communication and accountability because no long-term customer should have to work this hard to get help.

I see I'm not the only one with complaints. what a horrible rating. I brought my $11,300 check to deposit from Ken Burke tax collector for Pinellas county FL and they wanted to put a 10-day hold on it. I asked them if they didn't trust Ken Burke or if they didn't trust the county or if they didn't trust the Wells Fargo check it was written on. regardless they said there was going to be a 10-day hold. So I took the check to Wells Fargo, yes I have accounts at Wells Fargo, Bank of America, Regions, Chase because they all try to screw you over so I take it to whoever's going to cooperate with me. in this case, Wells Fargo only put a one-day hold on it! And regions told me it was going to be a 10-day hold! I'm definitely not an advocate for Wells Fargo or Bank of America or any of those big banks. I'm learning the online banks like Sofi and Chime are much much better for several different reasons

I called the Regions Bank phone number for online banking help. The woman who answered sent an email with a code that I had to give back to her. Okay with the code, then she asked for our banking account, which I gave her, and she said it was correct. She said What was I calling about. I said i wanted to know why a bill payment, which was always paid within 2 days, now has changed to 5 days which made my payment late. She came back w ith i can't give you that information as you are not in the profile of the bank. She said that my husband had to call. He said i am right here as we had her on speaker. She said he would have to call back. I spent 45 minutes to get through to her. She refused to help. I asked her why i should continue to do bussines with Regions if I can not get customer help. She said if you want to change banks that is your choice. I was appaled at her answer. I worked in customer service for 30 years if i had told a customer that I would have been fired on the spot. If you have no customers you have no business. I then continued to email a branch manager who said the same thing. REGIONS HAS NO IDEA WHAT CUSTOMERS SERVICE MEANS. my husband does not want to go through the hassell of have SS change to another bank. I am slowly changed all things from Regions and just tranferring all income to another bank. and just using Regions as a transfer station for our money. As soon as our SS checks are deposited I transfer it to another bank. Regions Bank is subpar, inadequate, and shoddy is it best quailty. BUT all is in vain as they have no scrupples or idea of what customer service means

Regions Bank is engaging in deceptive practices reminiscent of loan shark tactics. They withhold monthly statement information about the interest accrued throughout the month, making it difficult for borrowers to manage their monthly payments and pay off the interest within a single month. Additionally, they don’t offer an option to allocate payments solely towards interest or principal. Unless you’re prepared to repay the loan promptly, be prepared to incur substantial interest fees. The bank’s practices are highly unethical, as they claim that there was no interest charged, yet they still impose exorbitant interest, fees, and even half of the payment amount, even if you make a payment two days apart. Therefore, exercise extreme caution and avoid Regions Bank for home improvement loans.

My family has banked with Regions for years. They’ve turned into a garbage company. I locked my checking card and was still charged… a few times. And had to pay overdraft fees for all of the charges. So my “locked” account that I stopped monitoring cost me a lot of money. A $3 charge and their $ monthly checking account fee that came out of the “locked” account cost me a lot of money. Regions will take all of your money that they can. They are, unfortunately, a hustle bank. Don’t get hustled by regions and make sure your friends and family knows. I’m telling everybody with ears.

If I could give a zero I would! I don't even bank with Regions, but just based off of the constant difficulties that my boyfriend has with his card, online banking, transfer issues, lockout issues, their "non existent 24 hr number" etc that he has I would NEVER recommend banking with Regions!!