Regions BankReviews of regions.com

I recently gotten off the phone with a regions manager who could careless about my problem... it's sad you have to leave a bank after 10 years due to poor customer service

I have had an extremely frustrating experience with Regions Bank regarding lender-placed flood insurance on my mortgage. My original lender closed my loan with a flood determination showing my property in Zone X with no federal flood insurance requirement. After the loan was transferred to Regions, Regions obtained a different determination, classified the property as Zone A, and placed a flood insurance policy on my loan costing approximately **$3,771 per year**, significantly increasing my monthly mortgage payment. I repeatedly contacted Regions, provided the original flood determination, and then spent additional time obtaining FEMA and builder documentation showing that the flood information being relied upon required further review. Instead of Regions resolving the discrepancy directly, I spent weeks chasing documents and repeatedly following up. Eventually, Regions told me in writing that the lender-placed insurance had been **canceled effective August 20, 2026**. Despite that, the policy is still showing as active and the matter is still not resolved. At this point, I feel like I am being given the runaround. I keep receiving partial answers and having to follow up again on an issue I was already told had been corrected. Mistakes can happen. My issue is how poorly this has been handled. This has affected my mortgage payment, my escrow account, and required a significant amount of unnecessary time and effort on my part. I would strongly encourage anyone whose mortgage is serviced by Regions to carefully review lender-placed insurance charges and flood determinations rather than assuming they are correct.

I recommend people to contract monkey pox before banking with Regions. Customer service is abysmal. You will spend at least two hours to resolve a simple issue and even then it is highly likely it will not be resolved.

Worst customer service ever. Deposits slow to be credited to account. Incompetent, callous agents that provide nothing more than generic responses to genuine concerns. I have had to use the dispute process several times and each time it has become a bigger hassle, adding further frustration and inconvenience to an already stressful situation. They will take DAYS to reach a decision and return your money, if at all, despite the fact that you have provided adequate evidence. All while continuing to charge you overdraft fees. Like others have said, Regions offers NO provisional credit to your account while the investigation is ongoing. Most other banks do. Can we still call it a joke if no one laughs? Im done with this bank as soon as I can bring my account balance to zero. 10/10 would NOT recommend this financial institution.

They are always getting something wrong. It’s ridiculous, I cashed a check from one of my business and told the teller to deposit it into my other business account. She put it back into the same account I cashed it from. Now I don’t have access to that money at night when I needed to pay a large business expense before midnight.

Stay the h*ll away from this greedy, money hungry, conning, scamming, broke, I needed the money, low down, good for nothing 'Thieves! so called Regions bank. Did you know they like to steal from the disabled too. They will overdraft every penny out of your account, will hold your checks, hinder your account so that fees and charges apply then refuse to give you your money back. You have so many problems with this bank Regions gives you a headache that will hurt your head. An entire chat will turn into a migraine headache because they will intentionally p*ss and irritate the h*ll out of you to the point you call them every name but their birth name. They are the laziest bank in Memphis, Tennessee and I hate them. My other account says it would be deposited 3 days from the issued refund. I woke up early to check the account and saw it was still in the negative $332 and contacted CS and they told me it will deposit tomorrow in the morning next day. The reason it would be available that day was because they would keep me in the negative by putting me past the end of grace period to receive an over draft fee charge from me. They prey on the accounts of their customers to make money off of them. They done the same to the disabled who use the overdraft service. 1 minute later you are charged $36 plus each transaction you make in a negative is $36 each over draft charge which they took $106 and $75 from me. This happened to me 3 or 4 times. I knew how the refund process works and it shouldn't have taken this long if it was charged and then canceled right after. They all cheat, lie and steal then have the nerve to talk to you like you never matter, treat you like you are a nobody and nothing you do and will say effects them because as long as they get your money you can say whatever because it's not going to change the fact that they already robbed you of it. The supervisors are way pathetic, stubborn, prideful and stiff neck. They are highway robbery and should be investigated again so these people they robbed get all the money that was due back to them. Find you a better bank cause these leeches regions ain't the bank you want to leave your money at or you will loose money and come short. Pay attention to your transactions as well cause they will dip in it. I hate this money sucking account draining SSA bank and wish they get shut down real quick. May the Lord brake their banks and see how the shoe fits

Not a good bank. Spam on the promotion. Sistem always have a issue when you call by phone .

$20,000 gone. Also Craig C Stephens Regions bank or Estate, Trust etc. Please do not trust Craig C Stephens, my fiance Jennifer Lynette Lange Wright 04/30/1985 has a Trustfund, Rental properties, Business rentals, Sandifer L.P. Butane Gas that Mr & Mrs Sandifer started up in Mississippi. It states nothing is to be sold. Craig illegally sold everything and it states in Jennifer's Trustfund documents filed at the Pearl Mississippi court house and all of the addresses Pearl & Jackson Mississippi that nothing is to be sold. Also Celvin Bass, & deceased father Luther Celvin Bass are involved along with others, Also James Edward's opened up a account at Regions to steal and embezzle Jennifer's Trustfund money and so did Alice Crouchet Murphy Mississippi. None of these people are related. Jennifer gave me Power of Attorney and basically gave me Jamie Hardin 769-456-4568 everything. She knows I am a honest guy. Also I believe that Frank J Strain, Brayden Morgan Killough, Jessica Marie Lange Aka Jessica Vance is involved with these people because Jessica keeps telling Jennifer that nothing is left in her Trustfund. Its time to start a investigation and everyone involved gets arrested and Regions bank gets sued for this.