Regions BankReviews of regions.com

I opened an account online with Regions on July 4th, expecting to receive a card within a week or so, as has been my experience with all the banks I’ve used. Throughout the process, I was asked if I wanted to receive a card for this account and how I would like to receive it. This led me to believe that the card would be sent automatically. Yesterday, July 24th, I finally chatted with someone because I had a direct deposit scheduled for today, the 25th. Only then was I informed that I needed to make a deposit FIRST before they would even mail a card. I spoke with Tasha E., who informed me of this policy very rudely. I ended the chat and decided to call to confirm this. The representative I spoke with confirmed it. I said okay and hung up. I thought to myself that once the funds were deposited, I could simply transfer them to another account I have with a different bank. However, that did not happen. I logged in and attempted both an internal transfer and a transfer through Zelle. I received a message stating that I needed a checking account (even though there were funds in both my checking and savings accounts with Regions) to be able to transfer funds. So, I decided to chat with them again. Michelle M. told me to wait until 6 a.m. CT today, the 25th, to transfer the funds. Two hours past that time, I was still unable to transfer the funds. I called customer service again and was told that I needed my card and a signature, and that my card should arrive within 5-10 business days. I explained my situation, and the representative transferred me to "customer relations," only to be told that the only way to receive my funds is by going into a local branch. This is because they are only just now "setting up" my account and now there is a 48-hour hold on my funds. This has been the worst banking experience I've ever had. I also bank with Chase and Citi, and I received my cards from both institutions within a few days. The processes for both were done online, regardless of whether a deposit was required or not. This is a significant inconvenience. As many have said here, please choose another bank. DO NOT waste your time with Regions. *Update: I called the local branch to confirm if I would be able to withdraw my funds today before making the trip. I was told I’d still need to fill out a form. It is called a Signature Card. Once I fill this out, a ticket will be open and worked. This could take 24 hours. Only then will I be able to withdraw or transfer my own funds out of this account. Please choose another bank. I will be closing both accounts with Regions ASAP!

I have been with regions Bank from well over a decade. I checked my account while ago and noticed that there was a unauthorized charge on my account. I called and talked to regions customer service as well as their fraud department. They said they could not help me because I couldn't give them a password that I had no idea existed. Never heard of it before. No one ever told me I needed one before. I never told them I password that I want. So as a result of that I could not access my account and I could not stop the unauthorized charge from happening. How is that customer service? Oh sure I'll go down to the branch tomorrow and figure this stuff out but to tell me that you can't stop an unauthorized charge on my account! There's no way it can happen? How is that customer service? You guys suck!

This is the absolute WORST bank I have EVER dealt with. There has been problem after problem. Save yourself the trouble and go elsewhere. I'm taking my business's banking elsewhere. Along with my husband’s personal account come Monday.

I usually do not do bad reviews but my experience with Regions Bank the past 11 days need to be told. I made a bill payment June 26 for 1000.00 and another 1000.00 was sent again I called and they said they could do nothing until it posted so I called the next day disputed the transaction was led to believe it was in motion. For 11 days I have been on the phone for hours on hold lied to with misinformation and conveniently disconnected. Out of 9 people I only talked to 3 people that I felt like was trying to help me. I also found out some of them were working from home dogs barking and put on speaker while they were walking around. A complaint supposedly I put in with no acknowledgment and found out Saturday nothing had been done to get my money back and no one can tell me how this happened. I retired from Regions Bank and it was a wonderful company but the customer service are so unqualified you can’t rely on if they know what they are doing now. It has been 11 days with no response from the complaint department told they would contact me 24-48 hours another untruth. I hope no one experience this situation when the money could have made a difference in putting food on the table.

The worst - trying to close an account of a deceased relative - they have the will - they see we have gone thru probate (small because it’s less than 40k) - still unable to close the acct- just a run around - now saying we have to open an estate acct with them of course and slowly close it - dealing with Regions 😡

Regions Bank is by far one of the worst banks I have ever dealt with. If they have fraudulent charges on my account and going through the whole process. They still felt the need to charge me an overdraft fee, even when the fraudulent charges are under review. I believe this is very poor business, bottom line is bank is all about the bottom line and how they can get money out of the pocket of their customers. I will be going to a Regions Bank branch and closing this account today. Like I said this is the poorest banking establishment I have Ever had the displeasure Of banking with.

If I could leave -10 stars I would. Worst bank I’ve ever had. I deposited a check on November 2023 which cleared in my account, but Regions thought it was fraud. I told them it’s not, but now my account has been FROZEN going on 10 months. I’ve been to countless branches, the branch managers are useless, they say a ticket is open and I’ll get a call or email back and NOTHING. I have been harassing everyone for an answer and still NOTHING. I want my money, this is ridiculous

Lodge my check and they put a hold on my check for 2 weeks and I need my money. And cannot cancel the request.