Regions BankReviews of regions.com

I was offended by a screeching loud-mouth manager at the Rosenberg branch, who I was told her name was Homa when I asked. Why would a manager be conducting herself in that manner while a customer or customers are in this branch. If she has anything to say to any of her employees, she can be discreet. She yelled on the floor and belittled her staff, omg. The staff just shook their heads of what I saw as if they are used to it. I cannot believe Regions has her as a manager. Are you that desperate? I may have to find a different branch or a different bank altogether for my money. When I went home, I spoke with a friend of mine who banks with Regions as well and he told me he has been in the branch and has witnessed it himself. My friend does not like going to this branch because of this screeching woman yet will visit only out of necessity.

Very disappointed in Regions. We have been customers for years. We having been trying to get our deposit back that we were charged for a car rental at the end of July. The deposit was refundable. We have gotten the runaround. We submitted everything to Regions to dispute this charge and get our refund back. Their response was why do you think you should get a refund? Seriously it was a refundable deposit. We have emails from them the car company stating they owe us the refund. But have not received anything. You would think your bank has your back...wrong. About done with Regions.

This bank will not refund money when you are hacked. They hold your checks longer than most establishments. The hours are short. Never helpful when you have issues. Direct deposits are later than other banks. This bank needs to step into this century.

Update: My account is now inactive randomly due to a branch level hold. The hold in question you ask? Apparently the bill I provided for resident/identity verification is not on my account. I’ve been using the account for almost a month now without any issue. Things are getting even more sus. Just became a customer this week because of an offer I received in the mail. Now I’m pretty sure that offer will not be honored since there’s no record of it on my account, even after following the steps on the offer. However, it’s my experience with the policies that has made me write this review. I opened my account online but went into a branch to make the opening deposit. The branch bankers were actually very sweet but apparently I did not make the correct qualifying deposit amount (It’s $50 for the account I open, I gave the banker $40). I received a debit card instantly and deposited an additional $1150 into the account via instant transfer. 1 day later the account is still not active due to a $10 difference and the only way I found this out was by calling. Apparently instant transfers are not instant and subject to 3-5 day holds. My online banking is misleading because my available balance is $1185, but really it’s just $40 and that’s not available either because the account isn’t even active. I’m curious how multiple deposit transactions can be made but withdrawal transactions aren’t active. I’ve never had this experience with any bank and will be returning all my funds to my credit union asap.

Always changing policies and the fine print. My money is never avaible and always tied up in something about 24 hour waits and processing.

It is interesting that after using the Regions bank for more than 2 years, my checks deposited into my account are still put on a 10 day's hold. Also the employees do not know how to read their rules. Met an African American Female cashier in Brookhaven branch GA and she was so clueless. I know I am leaving the bank in 2 weeks after my check clears. Good luck you all.

They are horrible! Last bank to pay back the TARP money. That says it all!

I am a disabled woman living in New York, and I’m absolutely horrified by the treatment I received from Regions Bank. I’ve been a loyal customer for over years, but when I needed them the most, they turned their back on me in the most heartless way imaginable. Recently, I was diagnosed with a life-threatening condition that required immediate surgery. The doctor bills piled up, and I desperately needed to transfer funds from my Regions account to cover the expenses. Imagine my shock and terror when I found out that Regions had locked my account, frozen my assets, and blocked my access to Zelle, leaving me completely helpless at a time when my life was literally hanging in the balance. I tried to resolve the issue over the phone, explaining my dire situation. I begged them to help me transfer the funds so I could pay for my surgery. Their response? Cold, indifferent, and downright cruel. They refused to close my account or release my funds unless I traveled to their nearest branch—in Florida! I live in New York! How is an elderly woman, struggling with health issues, supposed to make such a long journey just to fix a problem that they created? Their so-called customer service showed zero compassion, zero understanding, and zero humanity. They told me that there was nothing they could do unless I showed up in person, as if my health and life didn’t matter to them at all. I was left feeling utterly abandoned by a bank that I had trusted for two decades. Regions Bank, how dare you treat your customers like this? How dare you put my life at risk because of your bureaucratic nonsense? I hope others see this review and think twice before banking with you. No one should have to go through the nightmare I experienced. You almost cost me my life. Shame on you, Regions Bank. Shame on you.