Regions BankReviews of regions.com

AVOID USING THIS BANK!! If you ever have a fraudulent charge on your debit card, you will never get it back! All the murchant has to do is send some bogus paperwork showing the transaction and your card and say it was authorized, and Regions will side with them! Even after the merchant agrees to refund you the money, and can't through the card that was closed, Regions will not accommodate you in any way for them to send the money back to your account. They will say it is out of their hands and it is on you to reach out to the merchant and have them send it another way. Which of course, the merchant is not willing to do. They do NOT have the best interest of their clients unless you have hundreds of thousands of dollars or more in their Bank for them to loan out to everyone else. GO ELSEWHERE!!!

I like regions, but the dedeaux rd branch in mississippi the ladies in there are rude. I will go out of my way to go to the next one before stopping at that bank. I would have gave more stars if I wasn't complaining about this particular branch. Just about every woman in this branch is RUDE and short with you. Someone needs to address this, I myself closed my account due to this problem.

I just had a frustrating and unprofessional experience with Kelley A. through Regions Bank’s online chat. I reached out to ask why I was suddenly being charged a fee on my account—something I’ve never seen in the months I’ve had it. Instead of answering my question, Kelley kept repeating that I needed to maintain a certain daily balance, which didn’t make sense because I’ve never had that balance before and was never charged. When I said it felt like she wasn’t listening and asked for a manager, she repeated the same script again. Then, without explanation, she said she’d waive the fee as a “one-time courtesy.” I told her I didn’t need a courtesy—I needed an actual explanation. Her response? “Be glad that I’m getting the one-time fee waived!” I asked again for a manager, and suddenly—coincidentally?—the connection failed. I was still connected to everything else, so I doubt it was on my end. This experience was rude, dismissive, and completely unhelpful. Regions should be ashamed to employ customer service reps who treat loyal customers this way. If this is how they treat customers, they won’t have many left. I’ll be posting this review on every platform I can until someone takes responsibility and fixes this.

Y’all need to do better with your phone customer service. I could not understand the lady I just spoke to, and she was audibly doing other things while on the phone and distracted from the conversation. She would not answer a very general question without my social. This is just the most recent incident. I am considering switching banks because I have had enough.

I just visited the Regions Bank in Plano off 4020 Preston Rd today, Wednesday, April 9th. The teller, Victor, told me he was too busy to help me when I first walked in. I patiently waited for him to help me, but he told me I was not in their system. I was added to my parents’ accounts last month and the banker who helped us came by to see what was happening. He tried to help Victor remedy the situation, but Victor started making a scene, accusing us of attacking him. I could not believe he said, “I FEEL ATTACKED.” This is the most ridiculously unprofessional and immature behavior I have ever witnessed in any type of retail, customer-facing business. The other teller, the branch manager, and the banker apologized to me on his behalf. Why didn’t HE apologize for his own incompetence? The banker was trying to help Victor USE HIS BRAIN to SOLVE A PROBLEM, and he could not cope. UNBELIEVABLE. You had better believe my parents and I will be taking our business elsewhere. WE are the ones who did not feel safe around a crazy person like him!!!

They defrauded me out of $71 on the day that I was going to close my account. The available balance is calculated incorrectly on their online banking.

I got a mortgage transfer from another mortgage company to REGIONS mortgage back on November 2024 So I had a payment through Chase account the Chase account return it back the payment because regions not received the check I never had a late payment. On the 2nd of March, Regions Bank reported to all three credit reporting agencies a positive account history, but in March, Regions Bank claimed that I was 30 days late on the same account. This is my first ever late history in my whole entire life try to contact with them. They refused me. I even have evidence that the Ches sent a check for them. No no no. No Thank you for the rude Katie supervisor

The people who work here have no common sense or compressive skills. They will mess up everything multiple times then say they wont dispute scammers scamming you in Mexico unless you give them documents from the scammers saying they scammed you. They say you won't get bonus offers after saying the opposite.