Regions BankReviews of regions.com

The account has been a headache from the start. I'm a mellow person who doesn't get upset easily, but my patience has vanished with all the issues. When I opened the account, I couldn't get access to it for several days. I've never had that experience with any other bank before. Then, the Zelle payments take numerous days to go through, which is again an issue l've never encountered with other banks. I called but got nowhere; there was no help at all. I wanted to close this account but found out I'll get charged a fee if I close it before six months. Then I was charged $18 for a monthly fee after months of no fees. When I opened the account, it was indicated that if I had a monthly $500 direct deposit, I wouldn't be charged a monthly fee. I called, and they said I could change to a different account that doesn't charge fees, and I got the $18 refunded. Now I try to do Zelle transfers, and my account was restricted. After calling to verify my information, which I did, I now have to go in person. I'm on mandatory overtime for the next month, Monday through Saturday. So my money is being held hostage until I'm off overtime. This is unacceptable.

Regions Bank is a terrible institution to bank with. Please, if you love your money and want a bank to support you, don't choose Regions.

I wish I could leave a -5! This bank is a joke! You can find better customer service in a dumpster

My online banking got hacked and $600 was stolen from my account, I called their fraud number and took every possible action that could. I just received a notice saying that my account will not be credited and that the charges was appears to have been authorized. The man at the branch had already told me I was the 3rd person that came in that morning saying their account had been hacked and compromised. Their security ain’t worth a grain of💩, I wouldn’t recommend them to my worse enemy!!!

Very poor customer service.

On vacation out of the country and was using a secured credit card by regions and funding the card using the Zelle product. I find out 3 days into the trip that regions has a daily and monthly limit on the Zelle product. I tried to contact regions and never got the support. Forced to use a regions bank card with a 3% tax on ever purchase. I manage a 553 employee business and plan to express my frustrations with all of them. Absolutely TERRIBLE....

⸻ I am extremely dissatisfied with Regions Bank. Their overdraft fees are excessively high—charging $32 for each overdraft, even if multiple transactions occur on the same day. I have banked with several institutions before, and $32 per transaction is far beyond reasonable. In addition, their customer service is highly inconvenient. They do not have 24-hour bankers available, which makes resolving issues especially frustrating. Furthermore, I had a dispute that was initially approved, but months later, the bank reversed the decision and took the credited funds back. Initially, I did not receive any credit; I had to wait until the claim was thoroughly investigated before finally getting paid. Then, without notice, the funds were reclaimed months later. Regions Bank’s lack of consistency and transparency, combined with their steep fees and limited customer support, make banking with them an ongoing challenge. I am currently waiting for them to open just to address this issue once again. From my experience, Regions Bank lacks the customer-focused approach that other financial institutions offer, and I would not recommend them to others based on these persistent problems.

Regions Bank is not a serious bank. After years of flawless use, never an overdraft and always keeping a few thousand dollars in my checking, I tried to mobile deposit a check for 3000. They are holding it for 10 business days which turned out to be more than 2 weeks. Why on earth would Regions think I would ever use them again after this predatory and arbitrary act? No other bank I have ever used has had such a predatory check hold policy. Of course, they had my money within 2 days. The check cleared and they know it is cleared. It is a check from an account at a major bank that I have used dozens of times before. Unprofessional and useless as a bank.