Regions BankReviews of regions.com

I am at the south chase regions bank and the service is so bad that I am closing my account and go to another bank. The service is always bad. Make sure you have a lot of time to wait if you want customer service at this location.

Awful awful awful, and awful. I do not recommend this bank to anyone. If they think something is fraud (which it was just a refund from a website) they’ll literally cancel your card and make you get another sent. God forbid, you need to use your money. You have to wait 10 days just to get a card and they don’t even offer a temporary card to use online, like most banks do. I just hate them honestly. Go somewhere else!!!

Go elsewhere. Terrible services and no products. Sneak high fees and dont send paper statements so you dont catch. If you want paper statements they charge you additional money. I do not recommend to anyone and dont know how they are in business. Absolute garbage and staff and managers dont have any empathy or ethics. Natasha is branch manager and extremely unhelpful.

I have been banking with Regions for almost 30 years. The customer service in the past 10 years has been a rapid decline. Today after being on hold for over half an hour, I had the rudest customer service experience. Within under a minute, Angie hung up on me as soon as I said I had been holding over 25 minutes. I will not be a member much longer- I will be moving my money elsewhere and I recommend avoiding it like the plague.

On October 27, 2025, I paid for childcare for the week and a payment was deducted from my account for this date and for the 28th. Contacted a local Regions and a rep put in a ticket for a refund since I didn’t pay twice. Two weeks went by and still no response or refund to my account. Apparently, the ticket was closed because they think my card was swiped twice. (It was not!) Another ticket was opened, confirmation receipt was emailed along with documents from the daycare directly stating there was only one payment received. It’s been a month now and I have zero answers and no one is contacting me back. So I’m still being denied a refund! I’m guessing Regions thinks they need my money more than I do! I am at a loss of what to do or who to contact for help now!!! If I could score a 0 I would! This is so wrong and unprofessional!!!!

So unhappy with the service from this bank! I have been an account holder for the last 6 years. I have a mortgage, home equity loan, checking account. Recently they upgraded their security protocol and require a 2 step process. Apparently when updating their system my phone number was put in incorrectly! I cannot get into my account online anymore and they are unable to help me over the phone even though I can provide them with detailed information to confirm my identity! I was told i need to personally drive over 35 minutes to their location to fix their error! My phone number has always been correct on everything I have with them! Regions is antiquated and needs to realize that there are banking institutions that are 100% online but Regions does not have the ability to verify my identity over the phone? Time for a new bank!

Worse bank ever ... Do not trust these people with your money they will take your money an hold it for 10 days whenever they fill like it an not say a word about it till you notify them that you haven't received. I been with them for 8 years an it's my last day today I do not recommend these crooks.

I have had nothing but issues since i opened my account with Regions, i have gone to a branch and made several calls to them about my account, my account isnt even a month old and im getting account closure notifications saying i never made my deposit the email was dated for 11/03/2025 which was yesterday but when i call them and question them about the email they have no clue whats going on, i made my deposit for my new account on the same day i opened the account … get this… i opened the account on 10/24/2025… why am i getting a closure notice already infact at all because i paid the deposit via debit card over the phone with their customer service representative, mind you it didnt post to my account until 10/28/2025, i went into the branch because nobody knew where my money was. Had to call again because i couldnt use mobile deposit or zelle features because they kept telling me they didnt get my deposit even though it showed on the account it took them 2 days to fix that issue. In just 2 weeks this has been the worst banking experience ever… i have 2 pay checks coming to that account and im going to be very pissed off if my account closes due to bull**** with my money in it even though ive done everything required.