Regions BankReviews of regions.com

Stay as far away from this bank as possible. Customer service at the customer service center is.non-existant and reps.can be quite rude. They are great at taking your money, but not so hot at allowing you to take it. Tagged fraud with no explanation then require (in this case) 300 mile trip to unlock the account. 87 year old and Wheel chair bound.

The Collierville branch location is awful and its upper management at that branch need to be replaced. The bank put a hold on my check and the 800 number told me the branch can remove. Spoke with Chris Gretanti there and he lied that only the back office could remove but could not give me a name or number to the back office. Also could not give me a reason for the hold.

Sometimes your check goes through sometimes it takes days and usually when you need it the most. Same checks from same company two different wait times. Since they updated atms my checks no longer are accepted that way when for years it was never an issue. The fees and missing money gets out of control. Who told you to update my card info with everybody, maybe some don't need it anymore but you took that control away. Contacting via text about making a deposit on days when banks are closed the nation over is ridiculous.

If i saw their reviews earlier it would of saved me alot of time and money. Opened an estate trust account with and EIN number. Receives letter stating I had to have copy of proof and had 30 days to get to them b4 they closed the account. Got it there 2 days b4 deadline and was recommended not to deposit anymore money till they reviewed the account. 7 days later they tell me they are closing account. Never new a bank to turn away money and I had alot to deposit. They suck.

Worse bank in the industry nothing but problems that can never be resolved because of “Our system our system” From clicking there “$300 sign up bonus” which I did all the qualifying requirements that I never received and they blamed on “Our system” still couldn’t honor it. Then Refferal bonus and again “there was an error in our system” to withholding funds on transactions for days!! That were never authorized or even made. To the point where they overdraw my account by with holding my money so long all my bills get taken out and then charge me overdraft fees that “There system can’t authorized to waive” just robbery , misleading, misinformation , ZERO solutions to any problems they just have people that answer the phone to speak on the behalf of “There system”

The customer service is awful the lady on the phone was thinking the phone call earlier today was sus. I was trying to stop a transactions I didn't even authorize.

Very long wait times for their customer service and I told them to give me a minute to look up my account number. The person literally just hangs up. Find another bank to use.

So truth be told, I honestly had no intentions in opening a account at this bank, I only gone here to cash a check, the banker convinced me to open a account and how they can help me with some solutions to reach goals using there services. Okay, im always up for some great financial solutions, so I thought I give them a try. Instead I deposited my check in a new account and the money was cleared the next day as promised. 5 days later I deposited 2 checks thru there mobile deposit app and there system is telling me that I will have to wait 14 business days for these checks to clear. Mind you 1 of the checks was by the same company that I used to open my account with & because of the way the bank pulled this stunt, its causing a problem for my business. Last week I took checks from the same companies (on a saturday, to my other accounts @ affinity credit union) and they cleared that following Tuesday while the checks at regents are still on hold. At this time I have every reason to no longer do any business with this bank. Once these checks clear I will transfer these funds to my other accounts and close regions. Thats not business or how you treat your customers. My finances need to be somewhere safe.