ReflexMDReviews of reflexmd.com

Response from ReflexMDSep 6, 2024

Hello Suzanne, Thank you for sharing your feedback as you begin your second month! We’re glad to hear you appreciate the contact before each renewal, and we understand that learning the ropes with a new website can take some time. Your suggestion for sample meals is a great one, and we will pass it along to our team for consideration. If there’s anything we can do to make your experience even better or to earn that 5th star, please don’t hesitate to let us know. We’re here to support you every step of the way on your health journey!

Response from ReflexMDSep 6, 2024

Hello Michael, We are truly sorry to hear about your negative experience. Your feedback is crucial as we strive to improve our services. We will be reaching out to you directly to address your concerns. Thank you for giving us the opportunity to make things right.

Response from ReflexMDSep 3, 2024

Hello Kathyn, Thank you for sharing your concerns. We understand how important it is to feel confident about the safety of any medication. No compounded medications are FDA-approved, however we work with pharmacies that are registered with the FDA and licensed by state pharmacy boards. The semaglutide base they use is sourced from FDA-registered suppliers, ensuring a high standard of quality. We want you to feel fully informed and comfortable. If you have any further questions or need additional information, our customer service team is here to help.

Response from ReflexMDSep 3, 2024

Hello Lynn, We are very sorry to hear that you're not seeing the results you expected with semaglutide. It can be frustrating when a medication doesn't seem to work as intended. We will be reaching out to you directly to see if there is anything we can do to improve your experience. In the meantime, here are a few things to consider: Time and Dosage: Semaglutide often takes more than a month to show its full effects on weight loss. Your doctor may recommend increasing the dosage gradually, which could give better results. Individual Response: Everyone responds differently to medications. For some, semaglutide may work more slowly or be less effective overall. Lifestyle Factors: While semaglutide can be a powerful tool, it works best in combination with healthy eating habits and regular exercise.

Response from ReflexMDAug 28, 2024

Hello Ken, Thank you for sharing your experience with us! We sincerely apologize for the difficulties you encountered while updating your health information on our website. We understand how frustrating technical issues can be, and we appreciate your patience. We're delighted to hear that our customer service team was able to assist you promptly and resolve the problem within minutes. Providing exceptional service is our top priority, and your feedback motivates us to continue improving both our website functionality and customer support. If you need any further assistance or have additional feedback, please don't hesitate to reach out. We're always here to help! Thank you for choosing ReflexMD to support your health journey.

Response from ReflexMDAug 20, 2024

Hello Pennie, We sincerely apologize for your negative experience and appreciate you bringing this to our attention. Your feedback is crucial as we strive to improve our services. We have already shared your concerns with UPS and our logistics partners. Regarding the warmth of your medication upon arrival, please rest assured that there should be no impact on its safety or potency. While our compounded medications are shipped with ice packs, they have undergone cGMP stability studies, proving they remain stable even at temperatures exceeding 100°F. Considering the heat wave affecting much of the country, we understand your concern. However, as long as your package wasn’t exposed to extreme heat for more than two days, the medication remains effective. We will reach out to you directly to ensure your concerns are fully addressed. Thank you for giving us the opportunity to make this right.

Response from ReflexMDAug 20, 2024

We are truly sorry to hear about your negative experience and appreciate you bringing this matter to our attention. Your feedback is vital as we continuously work to improve our services. Regarding the warmth of your medication upon arrival, please rest assured that there should be no impact on its safety or potency. Our compounded medications are shipped with ice packs and have undergone cGMP stability studies, ensuring they remain stable even at temperatures exceeding 100°F. Considering the heat wave affecting much of the country, we understand your concern. However, as long as your package wasn’t exposed to extreme heat for more than two days, the medication remains effective. I have requested your information through Trustpilot so we can locate your account and reach out directly to resolve this issue. We look forward to making things right.

Response from ReflexMDAug 16, 2024

Hello Lyn, We truly appreciate your feedback and are delighted to see that your experience has improved. At ReflexMD, we're committed to delivering the best possible service, and your valuable input helps us achieve that goal. If there's anything more we can do to make your experience even better or to earn that elusive 5th star, please don't hesitate to let us know.