Bernadette M.
I received my 3-month prescription… -see updated review/rating comments above
I received my 3-month prescription yesterday. However, it was a lower prescription than my previous dosage. My dosage was lowe and I’m curious why my dosage was lower and at a lower price. At first, I was taking 10-20 units and later I was up to 100. I need clarification on why my dosage was lowered when I was assured by your representative that I remain at my current dosage. I would like this corrected/rectified as I plan to return the unopened meds, etc with a request for a refund. Anxiously awaiting your response. I plan to request an explanation from my funding source. Please review your records, respond immediately or I plan to return via FEDEX. I can be contacted at 301/752-0392. Thank you
Response from ReflexMDSep 19, 2025
Hi Bernadette, We’re truly sorry for the confusion and frustration regarding your recent prescription and dosage change. This is not the kind of experience we want for our customers. Your feedback is very important to us. Our team is conducting a thorough review of this case to identify the root cause and to establish appropriate measures to help prevent similar occurrences in the future. Thank you for bringing this to our attention!💜