ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD reviews

Showing 260 reviews with 1 star · Clear filters

Charles H.
Dec 20, 2023
Cancel my membership
Cancel my membership. Keep the money. Don't send me any meds.
Response from ReflexMDDec 20, 2023
Hi Charles, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. After looking into your account I can see that our team was able to cancel your account and a refund was processed. You should see that in 3 to 5 business days back to your original form of payment. We look forward to the opportunity to earn your business in the future. Wishing you success on your health journey.
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Christina M.
Dec 5, 2023
cancelled subscription and they still…
cancelled subscription and they still charging me. won't respond to my emails or anything. i cancelled my subscription on 11/20/23. They then charged me 497.00 on 12/04.
Response from ReflexMDDec 6, 2023
Hello Christina, It was a pleasure speaking with you. Thank you for the opportunity to make things right. We wish you well on your health journey!
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Grage D.
Nov 30, 2023
I canceled my membership as fraud
I canceled my membership. They have taken out $457.00 for second shipment over 3 weeks ago and STILL have not received my meds. After email after email, nothing but run around why I have not received. I have alerted my credit card company Amex as fraud
Response from ReflexMDNov 30, 2023
Dear Grage, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be contacting you today to address this issue. Thank you for the opportunity to make things right.
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Tara B.
Nov 17, 2023
When script was delivered everything…
When script was delivered everything was in the box except for medicine. Sent 5 emails to pharmacy no response back from them. Very upset!
Response from ReflexMDNov 17, 2023
Dear Tara, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We will be reaching out to you right away. Thank you for the opportunity to make things right.
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V H.
Nov 17, 2023
I requested a change of shipping…
I requested a change of shipping address and confirmed that my information was updated. Four days later, the product was sent to the wrong address. No one will be home for another three - four days.. Not interested in this, and am returning the product and canceling my subscription. I won’t trust my health to anyone that cannot follow through with a basic request.
Response from ReflexMDNov 17, 2023
Hello V Hall, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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Rhonda G.
Nov 13, 2023
Broken Vial poor service!
I did the online interview and paid the fee. Took a week and a half to get my medication. When I opened the package up - the vial was shattered. I immediately called and reported the situation. I sent pictures to the rep and was assured that my the replacement would ship out the following Monday (this was a Saturday). It has now been 9 days since I submitted the pictures and still do not have a shipment notification. I’ve made numerous calls and keep getting told that it’s up to the ‘pharmacy’ regarding when or IF I will get the replacement vial. Buyer beware!
Response from ReflexMDNov 14, 2023
Dear Rhonda, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. The good news, your replacement arrived to you this morning. We will also be following up with you today to ensure all issues are resolved. Thank you for the opportunity to make things right.
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Anna A.
Nov 10, 2023
Nothing has changed except the amount…
Nothing has changed except the amount of product I received 1st dose 2ml vial for 297.00 2nd dose 1 ml for 497.00 3 weeks late !!! Doesn’t that say it all! DO NOT USE!
Response from ReflexMDNov 11, 2023
Hello Anna, We have requested your information through Trustpilot, but we have yet to hear back from you. Unfortunately, we do not see an account in our system under your name used to post this review. We would like to speak to you directly so we can address your issues and make things right.
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Martha
Nov 10, 2023
I want my future orders cancelled
I want my future orders cancelled. My order sat with no refrigeration. It took a week to receive. I am afraid to use it. I am sorry I ever contacted these people.
Response from ReflexMDNov 11, 2023
Hello Martha, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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