ReflexMDReviews of reflexmd.com

Updated: I did eventually get ahold of customer service to find out what was holding up my order. I have not tried the product yet but, the company could certainly improve communication. The fist message I recieved said the doctor would contact me within one business day. Instead however, there were steps I still needed to complete on my end. Then why send the "we recieved your order message" making it sound like everything was done? Instead there should have been a follow up message stating what steps needed to be completed AND how to complete them before the doctor could contact you. And please have a real person answering the phone at customer service or barring that, return all phone or email inquiries within ONE business day. It seems very suspicious to customers when a company takes your money and appears to ghost you.

No weight loss Once a week shot, curbs appetite for a couple days,then wears off. They string you out, monthly for 500$, don’t increase amount to get desired results. 5 months=3k, complete waste Contacted today by customer service team, they want my business and to be satisfied, I am giving them a second chance to earn a positive satisfied customer I will follow up…

Company sent 3 shipments to wrong address. Never corrected their mistake and the charged my credit card. Then they did't reply to repeat emails seeking help. After my TrustPilot review the company contacted me and fulfilled the order to the correct address. They promised to correct problem. Thank you!

So far so good. Just took my first dose. How the numbers on the syringe' are right. 10 on a 1cc syringe

It has been 5 days now and nothing on movement. I called and spoke to a customer service representative and basically in not so many words I was told that the pharmacy was behind on shipping due to demand. I was so motivated to do this but I must admit that I am seriously reconsidering this decision and fear i have been scamed. If there is a supply demand issue in some instances when items are oversold there is not a good outcome. If I do not get anything by Tuesday I am calling my credit card company. My previous review prompted a response about things being expedited and that was 2 days ago

Took too long to get support. Took over two weeks to get meds and the amount in the vial is miniscule. I’m waiting again to hear from support about this and whether some medicine has leaked out. I just read a review that indicated I may be required to do another blood test at the end of the first month.

I received empty syringes two consecutive shipments. Sent email to a doctor, but didn’t get a reply. Thankfully, in response to my review, I received a phone call from Jennifer who confirmed that my shipments did not contain medication. She promised to sent me a vial of medicine and issue a credit for second shipment. I am looking forward to start using the medication when it arrives. 😊

I received my first order late and at room temperature. According to their literature, it is unusable, if not refrigerated. I called them to request a replacement and they said they have to receive a picture of a thermometer and vial on the date of receipt. I didn't read that in their literature. I requested a refund of my $297 and they refused to refund or replace it. I cancelled my subscription immediately. Update 9/28/23: I received a refund today. Thank you for resolving this matter.