Theresa R.
My medication was on the UPS truck from…
My medication was on the UPS truck for 2 days. On the day of delivery it was on the truck from early morning until almost 6pm. The box was hot and the ice pack was warm almost hot and of course completely melted. This is not okay. A better arrangement needs to be made to ensure safe delivery of the product that I’m paying $500 a month for. This was sent 2nd day shipping so I’m sure that means 2 days in the heat. This should be sent overnight.
Response from ReflexMDJul 15, 2024
Hello Theresa, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have shared this feedback with UPS and our logistic partners. Thank you for the opportunity to make things right.



