Yessie
My inquiry resolved
My first order arrived in 3 days and the package was very warm. I’m from California and the pharmacy is in Florida. My suggestion, advise the ups truck delivery to keep it in cooling place or refrigerator door all the time. Customer service Maria Fatima responded immediately to my inquiry. She said: We have recently upgraded our product to one manufactured by an FDA-registered Drug Manufacturer (with an NDC #) and they have done extensive testing on their product. While our compounded medications are shipped with ice packs, the medication is shelf-stable. It can tolerate extreme temperature shifts from -5° F and up to 107° F, without impacting safety or efficacy. If the product has not been exposed to extreme cold or heat for more than 5 days, the product should re-46 degrees F Additionally, your medication is shipped through the UPS Healthcare cold chain logistics route and is kept refrigerated until the last mile. Certainly, during these hot summer months, that last mile can warm up the package, but we are confident that it is still safe and effective.
Response from ReflexMDAug 16, 2024
Hello Yessie, We're delighted to hear about your positive customer service experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out.