Reebonz-USA/CanadaReviews of reebonz.com

The worst online shopping platform I have ever encountered and they only think of discount as service recovery! I had purchased a Burberry backpack on 5 Dec and it was stated that estimated shipping was on 12 Dec to 14 Dec. However there was no status update from Reebonz till I dropped them an email on 17 Dec to check on the shipping status and they reverted on 18 Dec that the shipping will be delayed due to festive season. On 19 Dec, the concierge team mentioned that the merchant faced some technical issue and was unable to fulfill my order. What kind of nonsense is that and you called yourself a online shopping platform. By giving customer a discount code for next purchase does not solve the problem at all! The worst customer service and online shopping platform I have ever encountered! Not trustworthy at all!

I made the order with Marni's bag. But 5days later, you told me that this bag has already out of stock. Why you put the bag on your website and I can also buy it. And why you told me the info after 5 days after? So disappointed!!

I purchased a handbag that fell apart on the second day I carried it. The screw from the hardware that was attached to the strap fell out. I reached out to Reebonz & Brand Off online store with no response. They only described a small scratch.

I had to reschedule the return for three times only because Reebonz website and online chat person didn't provide the necessary documents and instructions. This brought me quite some inconvenience that I don't recommend buying from this website at all if you are not sure whether you want to return the item you are about to order.

bad store and CS

For outside the country!

Disappointed, leather quality is poor, easy to scratch obvious.

Placed an order 26/1 & still waiting 6/2?? & Shipping fee cost $30?? Mannaged to messaged Reebonz lots of time regarding my order, but NO REPLY at all! Tried to Call them, plenty excuses were given such as problem with your order, relocating warehouse, public holidays etc. i really hope that Reebonz will look into this! Still waiting for my goods!