Reebonz-USA/CanadaReviews of reebonz.com

I accidentally placed a wrong order at a Saturday. I tried online chat, customer service hotline, E-mail to cancel my order. Unfortunately, there is no customer service during the weekend, NONE!!! By the next Monday, my order shipped already. Then I have to go through reject package, request refund, wait for my poor refund to be issue in 3 WEEKS!!! How come there is no customer service during the weekend consider Reenbonz is a international company, and how come you charge me as soon as the package is shipped and takes 3 weeks to get my refund back? I'm completely disappointed with reenbonz, no come back.

I have never wrote a review before, but this time I think it is necessary to share the experience. I ordered a bag from here, when I received it the package got smashed during the journey, of course the purse inside got damaged too, so I contact them and sent all kind of pictures of the purse and packaging. They told me there is another one in the warehouse but there are scratch and dent on it. The option they offered me was either exchange that one and give me $32 store credits or keep the damaged one then give me $32 store credits, (btw it is a $950 worth of purse). I do not want the store credits is because based on the experience I don't want to buy anything else from here again. I was trying to work things out with them, but they just stop reply me and ignored everything I said. I am really disappointed, I have bought many many luxury bags from all kind of online stores from all over the world, I have never had any experiences like this. If you are shipping international, at least use two boxes, but there was only 1 box and it got smashed, also there was no any protection like bubble wrap or tissue paper, just the purse and a dust bag. Apparently how they store the purses in the warehouse was not good as well, otherwise the other purse should't have any issue. I really want this bag, other wise I wouldn't spend that much time trying to work things out, but apparently they don't really care about their customers. I will return the purse, it's just not worth it. I am in the retail business too, it is not acceptable to treat a customer like this, especially for a luxury online retail business.

I bought a pair of shoes around $400 and I want to return but they refused. They charge me $100 to ship the shoes back to me? is this ridiculous? I will not buy anything on this website ever.

The very unpleasant first time shopping had problems, there was no way to contact them.

Worst shopping experience. Scheduled pickup at DHL location, went to there 3 times but package never been there. I even called customer service before I went to pickup location each time. It’s wasting time and radiculous.

I will never shop with them again. There is no buyer protection especially when you are buying through reebonz closets. I bought an item from reebonz closets and wanted to return it coz it wasn't practical for my usage. Due to the long weekend, the seller messaged me to ask if I got it and I said yes but will return as the wallet credit card slots too tight for me. She was very rude once she saw this, THREATENED me and said I will be held personally responsible for any damage and wanted to meet me face to face for the return. To clarify, customers ARE allowed to return within a certain timeframe. And of course if I'm returning it will be in the same condition! I emailed reebonz with screenshots and suggested more protection for buyers. when they got back to me it was just the standard "sorry for the inconvenience caused" one liner email. Really do not recommend buying from a company which doesn't even care about customers.

I placed an order with Reebonz and one of their third party payment methods, received confirmation and everything but 12 hours later I see an email that payment failed and item is already sold out less than 1 hour after receiving email. The problem with payment was a system error and nothing on my end but they did not even allow me time to fix issue before selling it. So frustrated and customer service only blamed me and didnt even try to figure out the issue (to get it fixed for future) and was very unhelpful. Never using this company again

I get the damage item! I’m very angry with this!