I got a fake bag, don’t buy at this website ever.
Do not trust their reply, don’t buy here anyway. You will regret. Social media will make them regret.
Response from Reebonz-USA/CanadaJun 5, 2019
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details; please note that all brands we sell are 100% authentic. I see there was communication between both parties and we suggested to take the item to a professional leather shop and we would pay for the fee. Also, sales representatives by the brand are not allow to authenticate or determine if the item is real or not; only the Maison is allow to do so.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
SC
Shirleyn C.
A Terribly Unacceptable Experience with Reebonz Customer Service
It was a terribly unacceptable experience for me with this company. If it’s allowed, I’ll even not putting any star for the rating, it doesn’t worth even 1!!
I have placed an order by end of Oct which was a Loewe Hammock Bag at a very special price. After order confirmed and money was debited to my credit card “Immediately”, the next day I had received a message from Reebonz mentioned the “rejection” to fulfill the committed transaction.
When I placed the order it clearly mentioned there was one last item left thus I could make payment and the amount had been definitely debited to my credit card, there was no reason or excuse on not selling the product at listed price which was a commitment and contract on buying and selling!
I messaged and emailed to Reebonz Customer Service (CS) however only received repeated machinical answers, I contacted Reebonz SG CS directly expressing my anger to ask for an attention by head office directly, but the most redicilous was, they passed back the case to HK CS and advised a supervisor would call me for further discussion. The time I was out town and requested calling again when I returned to HK, for sure, I hadn’t received such mentioned call when I’m HK afterwards until now in end of Dec (almost 2 months ago!)!!! Had messaged again the SG CS, there was even no feedback, no message, no follow up!! I was totally ignored!!
I keep purchasing through Reebonz website because of trust, reputation and believe on so-called services. This case totally ruined my belief on this company also created an extremely negative image to Reebonz. In this issue I felt the listed price and transaction process is without control and boutique can freely not fulfilling or rejecting their obligation. On the other hand Reebonz doesn’t has a responsibility on protecting the right of their customers.
If you bought items from this website without the needs on follow up, congrats! However if you hope there will be someone to assist you on difficulties or problems..... NEVER!
Response from Reebonz-USA/CanadaDec 20, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
The US/Canada team can not locate your order, due to you place this order with Hong Kong. We have alerted Hong Kong regarding this review and have asked them to contact you. Please accept our sincere apologies on behalf of the boutique and our team in Hong Kong.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
EY
Eenah Y.
Just placed an order and completed…
Just placed an order and completed payment right away. But received following email mentioned that there is no more stock of the item I purchased. So refund will be proceeding in 14 days. Very dissatisfied and disappointed by this unprofessional experience that I never had. Maintaining inventory system is one of the top mandatories in the business but this poor situation tells me that this website is not trustworthy. Because of this, I missed out another opportunity getting the same pair of the jacket. Very bad experience
Response from Reebonz-USA/CanadaNov 1, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent contacted you regarding this case. Please accept our sincere apologies on behalf of the boutique.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
XU
xuxu
I ordered a bag and after one day they…
I ordered a bag and after one day they said it out of stock. But the money is charged in my card for a very long time.
Response from Reebonz-USA/CanadaOct 22, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent contacted you regarding this case. Please accept our sincere apologies on behalf of the boutique.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
SG
SG
Would not recommend
Purchased something online, went through the whole payment process, and was notified 1 week later that my order could not be fulfilled because they didn’t have the item. Never shopping here again.
Response from Reebonz-USA/CanadaOct 17, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent contacted you regarding this case. Please accept our sincere apologies on behalf of the boutique.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
PL
Ping L.
I have spent a lot of time on choosing…
I have spent a lot of time on choosing it, but just been told it is cannot been fulfilled.
Response from Reebonz-USA/CanadaOct 8, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent helped you regarding this case.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
PZ
Ping Z.
I am very upset you cancel my order
I am very upset you cancel my order. If you don’t have any stock don’t put it on the website.
Response from Reebonz-USA/CanadaSep 26, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see our agent helped you regarding this case.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
L
l
Poor customer service
Purchased an Alexander McQueen wallet for $415, approximately 29-31 days after receipt of wallet the magnetic snap pulled through the leather. I contacted Reebonz and they said it is over 30 days old, and i should bring it for repair. and they would pay for it. Brought for repair cost me $8.50, no big deal, but they should have done the right thing and replaced the pretty much brand new $415 wallet. I will neber purchase from them again.
Response from Reebonz-USA/CanadaSep 17, 2018
Dear Customer,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
We have successfully located your account details and I see you were in contact with our agent who is assisting you with this case.
If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.
-Senior Member Relationship Officer.
