Mihi D.
I bought the Supreme Pack on Redware…
I bought the Supreme Pack on Redware and paid with Bitcoin vouchers. After my voucher was accepted, I was already able to choose an account, but it was different from what I expected. Yeah, all accounts had 550-800 skins BUT you have to pay extra for good accounts. After I bought a second voucher for the extra payment to get a good account, I didn't get any response for a long time about whether everything worked or not. Only when I asked on the Discord server was I told that the voucher had already been redeemed. I still wonder how that's even possible because I used the voucher right after buying it for the extra payment. Whatever. Then when I got an account without the extra payment and logged in, the account actually had everything that was promised BUT, when I tried to change the email so I could secure the account for myself, it just didn’t work because it had already been changed not long ago and I could only change the email starting January 1, 2027. So there was no way for me to secure the account for myself. A few days later, when I wanted to log into the account, I couldn’t because the account had been pulled back. Then, when I explained everything to support on the Discord server, a bot told me to use the replacement window on the website order page to replace the account. But when I tried to replace the account, it said, “Replacement Window closed.” I then told the bot that the replacement window was closed. It replied that if the replacement window is closed, it won’t open again. The only thing the bot offered me then was that I would get a much better account with my next purchase. After that, I was fed up with discussing it and just didn’t try anything else because I knew it wouldn’t work out. I once wrote a bad review for Redware on Trustpilot, which Redware also responded to. Redware told me that in the future I should open a ticket on their Discord server if there are such problems. They also promised me that I would get my money back as credit on the website so that I could get a new account. When I opened a ticket on the Discord server, a bot told me that I first had to remove my bad review on Trustpilot in order to receive the credit. A day later (today), I was banned from the Discord server and didn't get any credit. For anyone who doesn't believe me, I have proof photos and proof videos that show everything that happened. Every single message from the Discord server, Redware's reply to the Trustpilot review, EVERYTHING.



