Karen C.
When booking a flight with a young one…
When booking a flight with a young one side-by-side seats are imperative or adding a young child however pre-booking you don’t get side-by-side seats. You should not have to go up to the counter and wait to do this.
Response from Red Umbrella HolidaysJun 2, 2025
Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced. We would appreciate the opportunity to understand your experience better so that we can work towards a resolution. Please reach out to our customer service team @ 1-347-896-8567 or send us an email to [email protected], with the full name of passenger's or ph # or e-mail address used at the time of reservation. We appreciate your understanding and patience as we work towards a solution. Best Regards, Customer Relations, Redumbrella Holidays,